Embedded Deputy Manager
Role Overview
The Deputy Manager supports a client's global security operations and reports to the Manager.
The role is the senior day-to-day operational leader for physical security and provides supervisory support to the intelligence team.
The position coordinates physical security and intelligence, including alarm monitoring, access control, CCTV, dispatch, incident management and emergency communications.
Key Skills for This Role
Full Job Posting
About Sibylline
Sibylline is an intelligence and strategic risk consultancy serving businesses, governments and NGOs with risk analysis, due diligence and consultancy services.
The company describes an entrepreneurial, growing work environment with opportunities for career progression and analyst development.
About the role
The Deputy Manager supports a client's global security operations and reports to the Manager.
The role is the senior day-to-day operational leader for physical security and provides supervisory support to the intelligence team.
The position coordinates physical security and intelligence, including alarm monitoring, access control, CCTV, dispatch, incident management and emergency communications.
Responsibilities
- Lead operational decisions during assigned shifts and major incidents; manage escalations and ensure incidents follow procedures.
- Coordinate intelligence and physical security activities and supervise intelligence personnel as needed.
- Oversee alarm monitoring, CCTV, access control, dispatch and incident management.
- Review reports and dispatch records, ensure handovers and continuity, and conduct operational quality assurance.
- Monitor PSOC service levels and address performance issues; identify operational improvements.
- Support personnel scheduling, training, coaching and development.
- Coordinate with security managers, Workplace, Facilities and third-party vendors; act for the Manager when required.
Required qualifications and experience
- Provide a current valid SIA CCTV (Public Space Surveillance) licence before commencing employment.
- Have at least 3 years of experience in security operations, GSOC, intelligence operations, emergency management or a related field.
- Have a bachelor's degree or equivalent professional experience.
- Have experience coordinating incident response in a live operational environment and handling competing priorities in a 24/7 setting.
- Be familiar with access control, CCTV, alarm monitoring, dispatch and case management systems.
- Have strong written and verbal communication, leadership, coaching and stakeholder engagement experience.
Preferred experience
- Experience with Lenel, Milestone, Everbridge, ServiceNow, Jira or similar platforms is preferred.
- Previous work as a shift supervisor, duty officer, watch commander, operations lead or equivalent is preferred.
Workplace and schedule
- This is an onsite role at the client's London office during core business hours, Monday to Friday.
- Occasional out-of-hours or weekend support may be needed during crisis events, with flexibility to cover operational gaps.
Interview process
- The process includes an initial Talent Acquisition call, a timed written assessment, a panel interview and a meet-and-greet.
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