Electronic Resources Management Assistant

About the Department

Responsibilities:

• Manage assigned subscription renewals and cancellations, including requesting quotes from vendors, retrieving usage data, getting approval from librarians and administrators as necessary, updating data within library systems, notifying vendors of decisions, and ensuring all invoices for assigned renewals are sent promptly for payment.
• Provide direct assistance for e-resource access issues to patrons and library staff through ticketing system (LibAnswers), email, phone, and live video walkthroughs (Zoom/Teams).
• Place orders, follow up on outstanding orders, and ensure appropriate access is provided for all new orders and that all invoices are sent for payment.
• Create and update records in the integrated library system (FOLIO) to document purchases, subscriptions and open access to resources.
• Create and update records in discovery systems (SFX, LibGuides, etc.) to record our holdings and make resources available to users.
• Set up new platforms and troubleshoot authentication issues, working with the vendor and our OpenAthens provider as needed.
• Navigate through vendor interfaces to find, download, and compile usage statistics from a wide variety of sources.
• May hire, train, plan, and direct the work of student employees.
• Other duties as assigned.
• Competencies:
• Demonstrate initiative, accuracy, thoroughness, and the ability to work independently and efficiently.
• Strong interpersonal, verbal, and written communication skills.
• Ability to establish and maintain relationships at all organizational levels.
• Ability to be flexible and adapt readily to changes in technology and workflow.
• Ability to use discretion and problem-solving in everyday tasks with confidence and a mindset open to different possibilities.
• Additional Responsibilities
• Education, Experience, or Certifications:
• Education:
• High school diploma or equivalent from an accredited institution required.
• Bachelor’s degree preferred.
• Technical Knowledge or Skills:
• Ability to learn and work with a variety of systems and software to perform everyday tasks, including vendor systems and library management systems, required.
• Intermediate knowledge of MS Excel or other spreadsheet software required.
• Familiarity with library-specific systems, databases, and other academic electronic resources preferred.
• Working Conditions and Physical Requirements:
• Office environment. Must be able to work core hours, Monday-Friday, between 9:00 a.m. - 3:00 p.m. Schedule set upon successful hire.
• Hybrid work arrangement of up to 3 days after initial training period.
• Ability to read print and electronic materials with sustained visual focus, including color and depth perception.
• Ability to sit and use a computer for 4 or more hours.
• Ability to perform repetitive wrist, hand, and finger movements.
• Ability to operate standard office equipment and job-related equipment.
• Pay Range:
• $20.69 – 30.29 per hour
• Required Documents:
• Resume/CV
• Contact reference List (3)
• The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions. When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
• Benefit Eligibility
• Yes
• The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.
• Pay Rate Type
• Hourly
• $0.00
• The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
• Scheduled Weekly Hours
• 37.5
• Union
• 024- Local 743, I.B.T. Clerical
• Job is Exempt
• No
• Drug Test Required
• Health Screen Required
• Motor Vehicle Record Inquiry Required
• Posting Date
• 2026-10-23
• Posting Statement
• The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
• Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
• All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
• The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
• The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
• When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
• 5

Preferred Qualifications

• Bachelor’s degree preferred.
• Familiarity with library-specific systems, databases, and other academic electronic resources preferred.