Electrical Technician

Role overview

Responsibilities

• Build customer relationships and respond promptly to customer needs.
• Diagnose and complete complex customer-site repairs using specialized tools and documented procedures.
• Perform scheduled preventive maintenance on power generation products in the field.
• Escalate unresolved issues and coach or develop technicians and apprentices; provide work direction or review repair plans when needed.
• Complete service worksheets, timesheets, warranty claims, quality records, and required system documentation; complete relevant training.
• Maintain service vehicle and tool cleanliness and operation.
• Follow health, safety, and environmental requirements and report incidents or issues.
• Diagnose equipment using service workflows and electronic tools, validate repairs, and record troubleshooting and repair outcomes.
• Repair engines and generators, inspect or replace components, and analyze power generation and engine systems.

Qualifications and competencies

• A Diploma in Electrical or Mechanical Engineering is mandatory.
• An electrical background and experience with diesel engines and generators are required.
• Prior Cummins product experience is required; Komatsu or Perkins experience is preferred.
• Preventive maintenance, overhauling, troubleshooting, and repair skills are required.
• The CV should describe product knowledge, including product name, model number, and capacity.
• Competencies include customer focus, managing complexity and conflict, developing talent, self-development, service documentation, diagnostics, technical escalation, and health and safety.

Technical knowledge

• Knowledge of power generation systems, including switchgear, power system controls, and uninterruptible power supplies.
• Knowledge of engine-system interactions, including electrical and mechanical systems such as exhaust, cooling, fuel, driveline, aftertreatment, controls, and sensors.
• Use service publications, tools, measurements, and electronic service tools to diagnose and repair equipment.