EHR Application Analyst - Senior
Role Overview
Department: PFS Applications.
The role supports, optimizes, and develops EHR systems as an advanced-level contributor.
The analyst works independently on complex technical issues, leads optimization, and mentors junior analysts.
Schedule is 40 hours per week, typically 8:00 a.m.–4:30 p.m.
Location is described as hybrid, onsite and remote, at Riedman in Rochester, New York.
Key Skills for This Role
Full Job Posting
Position details
Department: PFS Applications.
The role supports, optimizes, and develops EHR systems as an advanced-level contributor.
The analyst works independently on complex technical issues, leads optimization, and mentors junior analysts.
Schedule is 40 hours per week, typically 8:00 a.m.–4:30 p.m.
Location is described as hybrid, onsite and remote, at Riedman in Rochester, New York.
System support and maintenance
- Serve as a primary escalation point for complex technical issues and system errors, minimizing disruption to patient care.
- Provide day-to-day end-user support, troubleshoot issues, answer questions, and resolve system errors.
- Guide junior analysts on support challenges and coordinate updates, patches, and upgrades.
- Coordinate testing and validation for system changes, enhancements, and upgrades.
- Participate in on-call rotations, including leading coverage for complex or escalated after-hours issues.
System optimization and projects
- Lead efforts to improve EHR performance, usability, and efficiency; assess workflows and identify build improvements.
- Advance optimization requests through governance and change management channels and identify cross-application dependencies.
- Own assigned workstreams within implementations, upgrades, and other initiatives; coordinate tasks, track progress, and communicate status.
Vendor, documentation, and collaboration
- Manage EHR vendor support relationships and open requests, assess release notes for operational impact, and participate in user groups and advisory forums.
- Coordinate with IT, clinicians, administrators, and vendors on EHR initiatives.
- Maintain system configuration, process, and procedure documentation and establish knowledge-sharing practices.
Training and compliance
- Train and mentor junior analysts and end users.
- Handle protected health information in accordance with HIPAA and organizational data privacy and security policies.
- Complete required compliance training and model information security best practices.
Qualifications
- Required: 2–5 years of experience as an EHR Application Analyst, Health IT Analyst, Epic Analyst, or in a related healthcare information systems role.
- Required: Current Epic Certification.
- Preferred: analytical, organizational, and verbal communication skills; ability to work independently and in teams; and complex problem-solving ability.
- Preferred: healthcare workflow knowledge, cross-application integration knowledge, and proficiency in Microsoft 365 or equivalent tools.
- Preferred: degree in Computer Science, healthcare, or a related field.
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