EDM/PMAC Operator and Iteration Manager

Build, maintain, and send EDM campaigns via Oracle Responsys in conjunction with the Consumer Retention Manager and Renewal Business Manager

Manage and operate the PMAC direct messaging platform, ensuring messages are correctly configured, tested, and deployed

Handle high volumes of campaign work simultaneously, prioritising tasks according to business value and deadline urgency

Proofread all outgoing communications to ensure accuracy, correct localisation, and high production quality across all market variants

Coordinate with copywriters, marketing specialists, and regional managers to gather assets and approvals before send

Report on campaign results and delivery metrics to eCommerce, renewal, and marketing managers

Act as Iteration Manager within an Agile delivery team, ensuring smooth day-to-day operation of the development and marketing delivery cycle

Identify and communicate the resources, tools, and environments needed to successfully deliver each iteration

Ensure team members understand their tasks, responsibilities, and deadlines at the start of each iteration

Track iteration progress daily, surface blockers early, and ensure iteration commitments are met

Provide Agile project status reporting including iteration burn-down, release burn-up charts, and feature progress updates

Work with Product Owners to define goals for releases and iterations using Agile inception techniques ensuring work is well planned, structured, and estimated

Interface with Product Owners for ongoing clarification and prioritisation of backlog items

Meet regularly with eCommerce, renewal, and marketing managers to discuss business objectives, campaign requirements, and delivery timelines

Provide internal time-and-materials (T&M) estimates for campaign and digital marketing work across the online business

Work as an integrated member of a cross-functional team including web developers, copywriters, eCommerce managers, and regional marketing specialists

Foster a positive team environment focused on shared goals, morale, and an enjoyable working atmosphere

Carry out additional duties as directed by the Director, eCommerce Operations

Hands-on experience building and sending EDM campaigns, including HTML/CSS email development

Excellent HTML and CSS skills with a strong understanding of email rendering across clients and devices

Proficiency with email distribution platforms and marketing automation tools

Strong time management and organisational skills able to manage multiple campaigns and deadlines simultaneously

Exceptional attention to detail and accuracy, particularly in proofreading multilingual content

Strong English communication skills written and verbal

A professional, methodical approach to time, costs, and deadlines

Ability to work well under pressure and as part of a distributed, cross-functional team

Creative problem-solving skills and the confidence to propose and advocate for ideas

Experience with Oracle Responsys or a comparable enterprise email platform

SQL skills for querying audience lists and campaign data

Familiarity with Agile delivery methodologies and iteration management practices

Experience with design and photo-editing software (Adobe Creative Suite or equivalent)

Understanding of eCommerce and subscription renewal business models

Experience working with Japan and/or Taiwan market campaigns understanding of localisation requirements, cultural nuances, and regional consumer behaviour

Be Passionate.

Be Innovative.

Be a Trender.

Be #EngineeredToDoGood.