EDI Support Specialist

Role overview

Workplace

• The job description states that the role is remote.

Key responsibilities

• Monitor, maintain, and troubleshoot EDI transactions to ensure timely, accurate data exchange.
• Collaborate with internal teams and external partners to resolve EDI-related issues promptly.
• Support and enhance EDI workflows for order-to-cash and procure-to-pay processes.
• Document EDI processes, configurations, and troubleshooting steps for knowledge sharing.
• Assist with onboarding new trading partners and implementing EDI standards.
• Work with ERP and IT teams to align EDI integration with business requirements.

Required qualifications

• Strong knowledge of EDI standards and protocols, such as X12 and EDIFACT.
• Proven experience troubleshooting EDI and resolving issues.
• Experience in a manufacturing or distribution environment.
• Understanding of order-to-cash and procure-to-pay business processes.
• Problem-solving skills, attention to detail, and strong communication skills.
• Ability to work independently, manage multiple tasks, and thrive in a fast-paced environment; proactive, collaborative, and quick to learn.

Preferred qualifications

• Four or more years in an EDI or technical analyst role.
• Familiarity with SPS Commerce EDI solutions.
• Experience with Epicor EDI HQ.
• Knowledge of IBM i (AS/400, iSeries) ERP systems.
• Basic understanding of ERP integration and data mapping.