EDI Analyst
Role Overview
The EDI Analyst I & II supports implementation, maintenance, monitoring, and troubleshooting of EDI files exchanged among the company, benefit carriers, clients, and client payroll teams.
The role helps ensure accurate and timely benefits-data exchange, data quality, operational efficiency, and client satisfaction.
Key Skills for This Role
Full Job Posting
Company
Benefit Harbor provides benefits administration technology and compliance solutions, including enrollment, eligibility management, carrier data exchange, and regulatory compliance services.
Position summary
The EDI Analyst I & II supports implementation, maintenance, monitoring, and troubleshooting of EDI files exchanged among the company, benefit carriers, clients, and client payroll teams.
The role helps ensure accurate and timely benefits-data exchange, data quality, operational efficiency, and client satisfaction.
EDI file management and implementation
- Monitor daily transfers for accurate, timely transmission and receipt; identify and escalate failures, delays, and discrepancies.
- Coordinate new file implementations and existing-file changes with carriers, client payroll teams, and internal technical resources.
- Join implementation and change-management calls to communicate requirements, coordinate testing, and support deployment.
- Maintain knowledge of EDI file types, layouts, specifications, and basic data mapping; keep file lifecycle documentation current.
- Work with developers and technical partners to test changes, investigate integration issues, and validate corrective actions.
Issue resolution and operational support
- Research transfer escalations, identify potential causes, coordinate stakeholders, and maintain ownership through resolution.
- Manage Data Administration tickets and operational tasks, document actions, communicate updates, and follow up on resolution.
- Monitor outstanding issues and assigned tasks against service expectations, deadlines, and resolution timelines.
- Support Account Management and Operations with day-to-day administration, issue mitigation, and special projects.
Data quality, auditing, and compliance
- Conduct post-open-enrollment and quarterly enrollment audits, document findings, and support corrective actions through resolution.
- Coordinate data extracts from carriers, vendors, employers, and other partners for audits and validation.
- Review data for accuracy, completeness, and consistency; escalate discrepancies and work with stakeholders to resolve them.
- Maintain implementation logs, data-transfer specifications, and records in line with documentation standards and applicable SOC 2 controls.
- Complete quality assurance activities and document testing, audit results, issue resolution, and implementation changes.
Collaboration
- Build working relationships with Operations teams, developers, carriers, client payroll teams, and external partners.
- Communicate technical issues and file requirements clearly to technical and nontechnical stakeholders.
Requirements and standards
- Maintain working knowledge of EDI file types, layouts, specifications, and basic data mapping concepts.
- Communicate technical issues and file requirements clearly to technical and nontechnical stakeholders.
- Maintain accurate documentation in accordance with internal standards and applicable SOC 2 control requirements.
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