EDI Analyst

Role overview

Duties

• Answer internal and external EDI inquiries through the support team’s ticketing system.
• Research root causes of EDI errors and create resolutions to reduce errors over time.
• Work with business teams, customers, carriers, and third parties to intake and prioritize EDI fixes and enhancements.
• Design solutions, write requirements, and help offshore developers develop, test, and implement EDI solutions.
• Participate in weekly architecture activities and train internal colleagues on EDI systems when required.
• Complete additional small projects and assignments as required.

Minimum qualifications

• Bachelor’s degree or equivalent related work or military experience.
• At least 1 year of technical experience in applications support or program/project management.
• Client-facing customer service experience and effective verbal and written communication skills.

Preferred qualifications

• Experience mapping in IBM Sterling B2Bi and IBM Sterling File Gateway, including setting up AS2 or SFTP.
• Logistics or supply chain industry experience; 2 or more years of EDI and/or TMS application support experience.
• 3 or more years of business analysis experience in API web service integration, development, and strategy with SOAP and REST APIs.
• Ability to interpret Swagger, CSV, JSON, XML, plain text, X12, and WSDL integration formats and documents.
• Cross-functional team experience, knowledge of Scrum/Agile or Kanban, and familiarity with Dell Boomi.

Workplace

• Hybrid schedule: on site Monday through Thursday and working from home on Fridays.
• The role is based in either the Chicago, Illinois office or the Charlotte, North Carolina office.

Compensation

• Compensation is USD 75,000–80,000 per year; the role may also be eligible for bonus or commission pay.