Edge Support Analyst - IoT Operations Support

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role:
The technical consultant professionals will provide technical expertise to plan, analyse, define and support the delivery of technical capabilities for clients transformation, enhancement, advanced problem-solving skills and support projects.

͏

Do:

• Independently work as an expert in the respective SAP technical workstream for an SAP implementation/conversion/development/enhancement /support project
• High level design, detailed design and develop technical / integration solutions to meet those needs
• Work with clients to understand their business needs and processes
• Participate in technical and technology workshops to understand and deliver integration requirements
• Drive client discussions to define the integration requirements and translate the requirements to the technical solution
• Provide training and support to end-users
• Write technical specifications and test plan for development team to ensure test driven development
• Manage projects and timelines
• Provide expert support to various projects and delivery engagements as and when required
• Drive innovation/transformation agenda in large existing accounts, provide delivery
• Provide delivery support and escalation management
• Interaction with SAP and with party partners

͏

Deliver:

No. Performance Parameter Measure

Job Knowledge

Consider existing skill levels & measure cross skills & upskills acquired to remain current on new development in respective SAP Technical module

\2.

Customer Satisfaction

As defined by clients SLAs

\3.

Manging change & Improvement

Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective

Measure overall adaptability/flexibility to move from one project to another project

\4.

Functional Leadership

Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively

\5.

Customer Responsiveness

Measure Responsiveness & courtesy in dealing with external customer, internal staff, teammates in courteous manner

͏

͏

Mandatory Skills: IOT Consulting .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.