Economic Benefits Supervisor

About the Department

Position Duties

• Communicates the mission of the El Paso County Department of Human Services (DHS). Interprets, communicates, and implements rules, policies, procedures, and regulations of assigned programs. Recommends policy/procedure updates to senior-level staff; implements changes to business practices. Supervises the daily operation of assigned unit(s); provides guidance, training, mentorship, and feedback to assigned staff. Conducts performance evaluations and motivates employees to achieve peak productivity and performance; participates in the hiring and disciplinary process. Monitors and evaluates the quality and quantity of work completed by the unit; compares work to established standards. Responds to error cases cited by Quality Assurance and other audits. Coordinates and participates in Management Evaluation reviews. Utilizes data and reports to meet program guidelines/expectations and identify areas of opportunity for potential improvement. Ensures program is working to meet or exceed Colorado Department of Human Services C-Stat Program goals. Prepares, designs, and implements plans for improvement in respective unit. Monitors and tracks timeliness within the unit, division, and agency. Monitors and ensures preparation for Local and State appeals. Resolves problems between employees and clients; responds to client complaints and concerns; conducts County dispute resolutions. Provides local presentations of DHS services and programs as assigned; may serve as liaison to the community. Participates in internal and external committees as a representative of the department. Performs other duties as required. Supervision Exercised: This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed. A first-line or second-line supervisor typically performs these tasks. Supervision Received: Receives administrative supervision. This classification typically performs job duties and resolves conflict according to their own judgment and initiatives, requesting supervisory assistance only when necessary. Special projects are managed with little oversight, and assignments may be reviewed upon completion. Performance reviewed periodically.
• Communicates the mission of the El Paso County Department of Human Services (DHS).
• Interprets, communicates, and implements rules, policies, procedures, and regulations of assigned programs. Recommends policy/procedure updates to senior-level staff; implements changes to business practices.
• Supervises the daily operation of assigned unit(s); provides guidance, training, mentorship, and feedback to assigned staff. Conducts performance evaluations and motivates employees to achieve peak productivity and performance; participates in the hiring and disciplinary process.
• Monitors and evaluates the quality and quantity of work completed by the unit; compares work to established standards. Responds to error cases cited by Quality Assurance and other audits.
• Coordinates and participates in Management Evaluation reviews.
• Utilizes data and reports to meet program guidelines/expectations and identify areas of opportunity for potential improvement. Ensures program is working to meet or exceed Colorado Department of Human Services C-Stat Program goals. Prepares, designs, and implements plans for improvement in respective unit.
• Monitors and tracks timeliness within the unit, division, and agency.
• Monitors and ensures preparation for Local and State appeals.
• Resolves problems between employees and clients; responds to client complaints and concerns; conducts County dispute resolutions.
• Provides local presentations of DHS services and programs as assigned; may serve as liaison to the community.
• Participates in internal and external committees as a representative of the department.
• Performs other duties as required.

Knowledge, Skills & Abilities

• Knowledge of public assistance rules, regulations, and procedures. Knowledge of community assistance resources and agencies. Ability to obtain and maintain State database access for assigned program(s), such as Colorado Benefits Management System (CBMS) or Child Care Assistance Tracking System (CHATS). Ability to lead and train others; ability to objectively review the performance of others. Ability to communicate and work effectively with co-workers, clients, other agencies, and the public. Ability to provide excellent customer service. Ability to efficiently plan, schedule, and organize. Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills. Ability to use standard office equipment, including computer, fax machine, copier, and telephone. Maintain regular and punctual attendance. Required Education & Experience High school diploma or equivalent education. Three years of human services-related experience, including knowledge of eligibility determination or department of human services programs, resources, and policies and procedures. Associate’s degree in a related field may substitute for one year of the required experience. Bachelor’s degree in a related field may substitute for two years of the required experience. Preferred Education & Experience Two years of experience with CBMS. One year supervisory or leadership experience. Licenses/Certificates Must possess and maintain a valid driver's license. Pre-Employment Requirements Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.
• Knowledge of public assistance rules, regulations, and procedures. Knowledge of community assistance resources and agencies.
• Ability to obtain and maintain State database access for assigned program(s), such as Colorado Benefits Management System (CBMS) or Child Care Assistance Tracking System (CHATS).
• Ability to lead and train others; ability to objectively review the performance of others.
• Ability to communicate and work effectively with co-workers, clients, other agencies, and the public. Ability to provide excellent customer service.
• Ability to efficiently plan, schedule, and organize.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Ability to use standard office equipment, including computer, fax machine, copier, and telephone.
• Maintain regular and punctual attendance.
• High school diploma or equivalent education.
• Three years of human services-related experience, including knowledge of eligibility determination or department of human services programs, resources, and policies and procedures. Associate’s degree in a related field may substitute for one year of the required experience. Bachelor’s degree in a related field may substitute for two years of the required experience.
• Associate’s degree in a related field may substitute for one year of the required experience.
• Bachelor’s degree in a related field may substitute for two years of the required experience.
• Two years of experience with CBMS.
• One year supervisory or leadership experience.
• Must possess and maintain a valid driver's license.
• Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.

Other Qualifications

• Duties are primarily performed in a high-volume office and remote work environment dependent on business needs; some travel within the community may be required. May be exposed to clients in stressful situations. May be required to work evening and weekend hours. The classification specification above is intended to describe the general nature of work, key responsibilities, and minimum qualifications. Minimum qualifications reflect the baseline experience required for the classification. Departments may establish additional or preferred qualifications to address operational needs, assignment complexity, and specialized functions, provided such qualifications are job-related, consistent with the intent of the classification, and as approved by the Human Resources department. Specific job assignments, duties, education, experience, licenses/certifications, and working conditions may vary based on the department or office's needs and the requirements of the assigned position. Changes to this classification specification may only be made by the Human Resources Department.

Benefits

• Full-time employees are eligible for the following benefits: Medical, dental, and vision benefits Paid vacation, sick, and personal leave 11 paid holidays Onsite health centers Onsite fitness centers Reach Your Peak wellness program Short and long term disability Life insurance Flexible spending accounts to include dependent care Employee assistance program Tuition reimbursement Retirement plan Deferred compensation (457b) Click on links for detailed benefits information and the El Paso County Retirement Plan website .
• Medical, dental, and vision benefits
• Paid vacation, sick, and personal leave
• 11 paid holidays
• Onsite health centers
• Onsite fitness centers
• Reach Your Peak wellness program
• Short and long term disability
• Life insurance
• Flexible spending accounts to include dependent care
• Employee assistance program
• Tuition reimbursement
• Retirement plan
• Deferred compensation (457b)

Supplemental Questions