Ecommerce Jewellery Sales Specialist
Skills
About This Role
About Siroya Jewellers
Siroya Jewellers has been serving customers in the UAE since 1991 and has grown into one of the region’s most trusted jewellery retailers.
With 4 retail locations across Dubai and decades of expertise in gold, diamond and bridal jewellery, we are now focused on expanding our ecommerce and online sales business.
We are looking for a motivated, organized and customer-focused Ecommerce Jewellery Sales Specialist to take ownership of our incoming online enquiries and help convert digital leads into store visits and sales.
Role Overview
You will be responsible for handling all incoming leads from our digital marketing campaigns and online channels.
This includes speaking to customers over WhatsApp, Instagram, phone calls and other messaging platforms, answering their questions quickly and professionally, and coordinating closely with our store teams to ensure smooth follow-up and conversion.
The ideal candidate understands jewellery, communicates confidently, and is highly organized when it comes to follow-ups, reporting and managing multiple conversations at once.
Key Responsibilities
- Respond promptly to all incoming enquiries from digital ads, website forms, WhatsApp, Instagram and phone calls
- Answer customer questions regarding:
- Product details and specifications
- Gold and diamond pricing
- Design availability
- Ring sizes and jewellery sizes
- Store stock and availability
- Promotions, offers and discounts
- Store timings, locations and directions
- Help customers shortlist products and encourage store visits or online purchase
- Coordinate with store teams to confirm stock, pricing and availability
- Ensure clean hand-off of leads to in-store sales staff when required
- Follow up consistently with customers until the enquiry is closed
- Maintain accurate records of leads, customer conversations and follow-up status
- Prepare daily and weekly reports on enquiries, conversions and sales performance
- Prioritize hot leads and ensure no customer enquiry is missed
- Take ownership of the online sales channel and actively work to improve conversion rates
Requirements
- Excellent spoken and written English and Hindi
- Additional language skills such as Malayalam, Tamil or Telugu are a strong advantage
- Good understanding of jewellery products, especially gold and diamond jewellery
- Understanding of jewellery pricing, product types, weights, purity and diamond terminology
- Comfortable communicating with customers through WhatsApp, Instagram, phone calls and digital platforms
- Strong organizational skills and ability to manage multiple customer conversations simultaneously
- Self-motivated, proactive and capable of working independently
- Strong follow-up skills and attention to detail
- Comfortable working closely with both ecommerce and store teams
- Basic computer skills and confidence using Excel, CRM systems and online messaging tools
Preferred Experience
- Previous experience in jewellery sales, jewellery ecommerce, customer relationship executive (CRE), telesales or online customer service
- Prior experience working in a jewellery showroom, jewellery ecommerce business or gold and diamond retail environment is preferred
- Experience handling online leads generated from Meta, Google or social media ads is an advantage
What We Are Looking For
- We are looking for someone who:
- Enjoys speaking with customers and building trust
- Understands the urgency and importance of responding quickly to online leads
- Takes ownership and treats the online sales channel like their own business
- Is driven by targets, sales and customer satisfaction
- Wants to grow with a well-established jewellery company that is investing in ecommerce and digital growth
Why Join Siroya?
- Join a trusted jewellery company with over 30 years of history in the UAE
- Be part of a growing ecommerce and digital sales division
- Opportunity to work with a wide range of gold, bridal and diamond jewellery
- Friendly and supportive team environment
- Career growth opportunities as the online business expands
To Apply
- Please send your CV along with a short note explaining:
- Your previous experience in jewellery or customer service
- Which languages you speak
- Why you think you would be a good fit for this role
Job Type: Full-time
Pay: AED2,500.00 - AED3,000.00 per month
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