eCommerce Director

Overview

Responsibilities And Duties

• Run the daily and weekly trading rhythm for the online channel, including sales, conversion, basket size, traffic, and contribution by category.
• Own the online promotional calendar in coordination with the commercial and marketing teams, with disciplined pre and post-event analysis.
• Manage online pricing execution, exclusivity, and competitive positioning across categories.
• Own how the assortment is presented online, including taxonomy, search, recommendations, content quality, and category visualization.
• Drive a structured content roadmap to lift conversion and average order value across priority categories.
• Run the site merchandising calendar in lockstep with the buying and category teams.
• Manage the day-to-day operational performance of the online channel, including order management, delivery service levels, returns, and customer escalations.
• Work hand in hand with the supply chain team to maintain availability, accuracy, and speed.
• Own the operational metrics reported to senior leadership.
• Build and run the weekly trading pack, with clear, decision-grade insight, not vanity dashboards.
• Identify the small set of operational levers that drive disproportionate value, and execute against them.
• Develop the analytics capability the channel needs.
• Lead a team of trading, merchandising, content, and operations specialists with clear targets and weekly accountability.
• Develop Saudi national talent inside the channel as a deliberate part of the role.
• Set the cadence and the standard of execution for the wider digital organization.

Requirements And Qualifications

• Ten to fifteen years in eCommerce or direct-to-consumer roles, with at least three to five years at Director or Head of eCommerce level.
• Direct, recent ownership of online trading, including weekly P&L accountability, promotional execution, and site merchandising.
• Experience leading the operational side of a high-growth online channel.
• Sharp trading instinct, with the ability to read the numbers and act inside the week.
• Strong operational discipline across order management, fulfillment, customer service, and returns.
• Working fluency in modern eCommerce tooling, including content management, search, personalization, and analytics platforms.
• Clear, evidence-based decision-making style. Comfortable challenging internal and external partners constructively.
• Track record of building and developing operating teams in fast-moving environments.
• Operator, not strategist. Comfortable owning the execution while others set the direction.
• Bachelor's degree in business, marketing, engineering, or a related discipline.
• Arabic language is an advantage. English is required.