E-learning System Operations & Support Specialist
Skills
About This Role
Company Description
Naseej is a leading technology company committed to harnessing the power of digital transformation in learning & knowledge management by enabling our customers to provide rich experiences for their users and adapt to a dynamic technology landscape while reducing their technical burden enabling them to focus on achieving their strategic objectives. And for almost 36 years, Naseej with its branches all over the MENA region had made many contributions to be one of the market leaders in the fields of E-Learning, Edu-Tech & Digital transformation. Naseej website: **https://www.naseej.com/**
Job Summary
The E-learning System Operations & Support Specialist is responsible for the daily operation, administration, and user support of the e-learning platform (Learning Management System - LMS).
The role ensures system availability, smooth user experience, and effective delivery of digital learning activities across the organization.
Key Responsibilities
- Support the daily operation and administration of the e-learning system (LMS).
- Provide first and second-level support to users, including learners, trainers, and administrators.
- Resolve functional and technical issues in coordination with IT teams and system vendors.
- Monitor system performance, availability, and ensure stable service delivery.
- Support system updates, releases, and configuration changes.
- Assist in gathering business requirements and translating them into system enhancements.
- Support incident management, change requests, and service requests related to the LMS.
- Coordinate with technical teams for system integrations (APIs, SSO, HR systems, etc.).
- Support course setup, user enrollment, learning content uploads, and platform configuration.
**Requirements****:**
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Education Technology, or a related field.
- Minimum of 3+ years of experience in application management, enterprise systems, learning/training platforms, or similar digital solutions.
- Proven experience in managing the full lifecycle of business applications, including implementation, configuration, support, enhancement, and user adoption.
- Strong understanding of training, learning, HR, or enterprise operational processes within large organizations.
- Experience in working with cross-functional teams including business, technical, QA, support, and customer-facing teams.
- Good knowledge of application support models, incident management, change management, and release coordination.
- Experience in gathering business requirements and translating them into functional specifications and improvement initiatives.
- Familiarity with integrations, APIs, SSO, and enterprise system environments is preferred.
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