E-Invoicing Onboarding Specialist (IT)
Role Overview
IT-minded specialist based in the Business Bay, Dubai office, onboarding clients to e-invoicing from kickoff through their first live invoice.
The UAE system uses the Peppol network and PINT AE standard, with invoices sent through Accredited Service Providers and reported to the Federal Tax Authority.
The role connects ERP/accounting systems, maps invoice data, runs testing, and supports go-live.
Key Skills for This Role
Full Job Posting
About the role
IT-minded specialist based in the Business Bay, Dubai office, onboarding clients to e-invoicing from kickoff through their first live invoice.
The UAE system uses the Peppol network and PINT AE standard, with invoices sent through Accredited Service Providers and reported to the Federal Tax Authority.
The role connects ERP/accounting systems, maps invoice data, runs testing, and supports go-live.
Client onboarding
- Lead onboarding from kickoff and requirements gathering through setup, testing, and go-live.
- Assess invoicing processes, ERP/accounting systems, and data quality; document gaps.
- Register and configure clients on the e-invoicing platform, including Peppol participant setup.
- Train client finance and IT users through workshops, demos, and written guides.
Technical integration
- Connect client systems such as SAP, Oracle, Microsoft Dynamics, Odoo, Zoho, Tally, and QuickBooks via API, SFTP, or file upload.
- Map invoice data to the UAE e-invoice format (XML/UBL, PINT AE) and validate TRN, VAT, and item classifications.
- Run end-to-end tests, interpret validation errors, and resolve rejected invoices and credit notes.
- Work with product and development teams on integration issues and feature requests.
Support and compliance
- Provide first- and second-line technical support after go-live.
- Track onboarding in the CRM and maintain timelines, status, and handover notes.
- Monitor Ministry of Finance and FTA e-invoicing updates and share relevant changes with clients.
- Help build onboarding playbooks, FAQs, and templates.
Requirements
- Degree or diploma in IT, Computer Science, or a related field, or equivalent hands-on experience.
- 1–3 years in IT support, implementation, onboarding, or a similar technical role.
- Some experience with APIs, XML, or data files such as Excel or CSV, and willingness to learn more.
- Basic understanding of how ERP or accounting systems handle invoices.
- Good communication skills, patience with non-technical users, organisation, and reliability.
- Good spoken and written English.
- Based in the UAE or willing to relocate to Dubai.
Nice to have
- Experience with e-invoicing or tax technology projects, including UAE, KSA ZATCA/FATOORA, or Peppol projects.
- Familiarity with UBL, Peppol BIS/PINT, or the FTA EmaraTax portal.
- Understanding of UAE VAT basics, including tax invoices, credit notes, and TRNs.
- Experience with Postman, Boomi, MuleSoft, or other integration middleware.
- Arabic skills and a valid UAE driving licence for client visits.
Pay and benefits
- AED 4,500–5,000 per month.
- UAE employment visa, medical insurance, and annual flight ticket.
- 30 calendar days of annual leave in line with UAE Labour Law.
Work location
- In person at the Business Bay, Dubai office.
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