E-Games Technician
Full Job Posting
Qualifications
- Education: High School Diploma or General Education Degree (GED).
- Experience: Minimum of 2 years of slot technician experience or an equivalent background in electronics (prior E-Games experience is a plus).
- Certifications & Training:
- Completion of IGT Courses: MT321, MT412, MT413, MT451, MT512, NG710, MT103, AG400, and AG143.
- Ticket redemption kiosk service training completion (or the ability to obtain).
- ATM service training (or the ability to obtain).
- Driver's License & Compliance: Must possess and maintain a valid driver's license, pass a background check, and successfully clear pre-employment and random drug screenings.
- Licensing: Ability to obtain and maintain proper licensing through the appropriate gaming authority.
- Physical & Environmental Requirements:
- Ability to lift a minimum of 75 lbs.
- Ability to stand and/or walk for extended periods.
- Comfort working in a dynamic casino environment with exposure to second-hand smoke, crowd noise, varied shifts, and required travel to other Cherokee Nation Entertainment (CNE) properties.
Responsibilities
- Equipment Maintenance & Repairs: Perform advanced troubleshooting, diagnostics, and repairs on a wide variety of manufacturer EGMs, utilizing hand tools and electrical test equipment.
- Floor Operations & Upgrades: Execute machine moves, game conversions, installations, and comprehensive floor upgrades while adhering to all safety guidelines.
- System Support: Perform RAM clears, patch in games, and execute minor repairs on ticket redemption kiosks and ATMs under supervision.
- Preventative Care & Inventory: Conduct routine preventative maintenance on owned machines, maintain accurate parts inventories, order replacement parts, and assist with game disposal.
- Stakeholder Communication: Coordinate and communicate effectively with vendors, team members, and internal stakeholders regarding service activities and installations.
- Service & Compliance: Respond promptly to technician calls on the casino floor, maintain clean work areas, and strictly adhere to all regulatory, departmental, and company policies.
- Logistics & Flexibility: Operate company vehicles between locations, handle on-call duties as assigned, and work varied shifts, weekends, holidays, and overtime when necessary.
- Guest & Team Focus: Take the initiative to deliver exceptional guest service, foster positive interdepartmental communications, and lead or guide the work of other employees when required.
Preferred Qualifications
- Minimum of 2 years of slot technician experience or an equivalent background in electronics (prior E-Games experience is a plus).
About Cherokee Casino Grove
Tribally owned Cherokee Nation holding company providing hospitality, federal contracting, investment, and cultural-economic development services.
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