E-COMMERCE SUPPORT SPECIALIST
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Key skills for this role
About the Role
KEY RESPONSIBILITIES ▸Customer Support — Provide timely, professional customer support via email, phone, WhatsApp, and live chat — resolving inquiries, complaints, and after-sales requests efficiently.
Key Skills for This Role
Full Job Posting
Key Responsibilities
▸Customer Support — Provide timely, professional customer support via email, phone, WhatsApp, and live chat — resolving inquiries, complaints, and after-sales requests efficiently.
▸Order Fulfilment — Manage end-to-end order fulfilment including order processing, coordination with warehouse and courier partners, shipment tracking, and delivery confirmation.
▸Invoicing — Prepare and issue accurate invoices for online orders in compliance with UAE VAT regulations and internal accounting requirements.
▸Reporting — Generate regular reports on sales performance, customer service KPIs, order status, and inventory movement.
Flag emerging trends or operational issues to management.
Requirements
▸Minimum 1–2 years of experience in an e-commerce support, online retail operations, or customer service role.
▸Hands-on experience with Shopify (order management, product updates, basic admin tasks) is required.
▸Strong written and verbal communication skills in English; Arabic is a plus.
▸Proficiency in Microsoft Excel or Google Sheets for reporting and data entry.
▸High attention to detail, particularly around invoicing accuracy and order processing.
▸Ability to multitask and prioritise in a fast-paced retail environment.
Preferred Qualifications
▸Background or working knowledge of the optical / eyewear industry.
▸Familiarity with UAE commercial and VAT invoicing practices.
▸Experience with CRM, helpdesk, or ticketing tools (e.g., Zendesk, Freshdesk, Gorgias).
▸Basic understanding of digital marketing metrics and e-commerce analytics.
What We Offer
▸Competitive salary commensurate with experience.
▸A hands-on role with real ownership and career growth potential.
▸A collaborative, small-team environment with direct access to leadership.
▸UAE employment visa and standard benefits as per UAE Labour Law.
How To Apply
Interested candidates are invited to submit their CV along with a brief cover letter to [email protected] , [email protected] with the subject line: "Application – E-Commerce Support Specialist".
Only shortlisted candidates will be contacted.
Pay: AED4,000.00 - AED6,000.00 per month
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