E-commerce & Operations Manager
Role Overview
Hands-on E-commerce Operations Manager leading daily marketplace order fulfilment, retail store operations, and production team coordination.
The role oversees Noon order processing and dispatch, walk-in customer service at a refurbished laptop store, and production workflow.
Key Skills for This Role
Full Job Posting
Role overview
Hands-on E-commerce Operations Manager leading daily marketplace order fulfilment, retail store operations, and production team coordination.
The role oversees Noon order processing and dispatch, walk-in customer service at a refurbished laptop store, and production workflow.
E-commerce order management
- Monitor and process daily orders received through the Noon Seller Portal.
- Ensure orders are picked, packed, and handed over for dispatch before daily cut-off times.
- Track order status end-to-end and address delays, cancellations, and returns.
- Maintain stock and listing information and monitor seller performance metrics, including SLA compliance, cancellation rates, and delivery ratings.
- Coordinate with logistics and courier partners to support on-time delivery.
Reporting and data management
- Maintain daily order, dispatch, and inventory trackers in Excel.
- Prepare reports on order volumes, fulfilment rates, returns, and stock movement.
- Reconcile marketplace orders against dispatch and inventory records and flag discrepancies or stock shortages.
Retail store and customer service
- Assist walk-in customers and recommend suitable refurbished products.
- Explain product specifications, condition grading, warranty terms, and after-sales support.
- Handle queries, complaints, and service requests; support sales, billing, and basic documentation.
- Maintain store presentation, product displays, and general upkeep.
Team management
- Plan and assign daily work to production and refurbishment staff to meet dispatch deadlines.
- Set priorities, communicate deadlines, and monitor units under testing, repair, or grading.
- Provide input on team performance and workflow efficiency and escalate resource or capacity constraints.
Essential requirements
- Advanced Excel skills, including VLOOKUP/XLOOKUP, pivot tables, filters, conditional formatting, and daily trackers.
- Strong written and verbal English communication skills for customer-facing work.
- Ability to meet daily cut-off deadlines in a fast-paced environment.
- Prior customer-facing retail or front-desk experience and experience directing or supervising operational or production staff.
- Strong attention to detail and accuracy in order and stock handling; organized, proactive, and able to prioritize under pressure.
Preferred experience
- Hands-on Noon Seller Portal or similar marketplace platform experience is a strong advantage.
- Order fulfilment, dispatch, or warehouse coordination experience is preferred.
- Familiarity with refurbished or used IT products, basic laptop specifications, and configurations is preferred.
- Previous supervisory or team-lead experience is preferred.
Pay
- Pay starts at AED 3,500 per month.
Work location
- Work location is in person.
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