indeed
E-commerce Operations Coordinator
Gazebo Penguin
Quebec, CAN
Full-time
Mid-Senior
Onsite
$50,000–$55,000 per year
Discovered 5 days ago
E-commerce operationsRetailer vendor portalsMicrosoft ExcelVLOOKUP/XLOOKUPPivot tablesData cleaning and bulk upload templates
Role Overview
Manage day-to-day operations for retail marketplace accounts across the U.S. and Canada.
Act as the internal point person for retail partners and coordinate with marketing, customer service, warehouse operations, purchasing, and finance.
Key Skills for This Role
E-commerce operationsRetailer vendor portalsMicrosoft ExcelVLOOKUP/XLOOKUPPivot tablesData cleaning and bulk upload templates
Full Job Posting
About the role
Manage day-to-day operations for retail marketplace accounts across the U.S. and Canada.
Act as the internal point person for retail partners and coordinate with marketing, customer service, warehouse operations, purchasing, and finance.
Account coordination and operations
- Manage item onboarding, listing creation, attributes, imagery, compliance documentation, and ongoing maintenance.
- Monitor retailer account health, listing status, inventory, order compliance, and promotions.
- Keep product data accurate across portals, including dimensions, weights, pack configurations, UPCs, pricing, and shipping methods.
- Update retailer portals with product information, pricing, digital assets, and marketing materials.
- Monitor daily orders for retailer compliance and on-time shipment.
- Track compliance issues, chargebacks, and corrective action requests.
- Maintain the master product datasheet as the primary source of truth.
- Responsibilities may expand as the business and department evolve.
Requirements
- 2–3 years of experience in e-commerce operations, marketplace/vendor management, account coordination, or a similar role.
- Hands-on experience with retailer vendor portals, such as Walmart, Home Depot, Lowe’s, Wayfair, Costco, or Amazon.
- Excel proficiency, including VLOOKUP/XLOOKUP, pivot tables, data cleaning, and bulk upload templates.
- Excellent attention to detail and accuracy with high-volume data.
- Solid marketing sense and understanding of how content, imagery, pricing, and promotions affect listing performance.
- Working knowledge of image and marketing material tools such as Canva, Photoshop, or similar.
- Strong written and verbal communication skills in English and French.
Nice to have
- Experience with PIM, ERP, or inventory management systems such as NetSuite, Akeneo, or ChannelAdvisor.
- Knowledge of EDI, routing guides, and retailer compliance programs.
- Experience with Shopify or another D2C platform.
- Familiarity with Canadian retail requirements, including bilingual content.
- Post-secondary education in business, supply chain, marketing, or a related field.
Pay
- $50,000–$55,000 per year.
Benefits
- Casual dress, on-site parking, and paid time off.
Work location
- Work location is in person.
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