E-commerce Key Account Manager

About the role

Main responsibilities

• Define customer-specific strategies aligned with e-commerce channel objectives and company priorities.
• Identify account growth opportunities and optimize assortment, online visibility, and innovation launches.
• Build e-commerce customer relationships and review performance to support sustainable growth.
• Manage trade investments, promotional return on investment, pricing, and discounts while balancing volume and profitability.
• Plan and execute online promotions, including Ramadan, White Friday, and other seasonal peaks, with Marketing and Trade Marketing.
• Use promotional performance data and insights to improve future plans.
• Coordinate with Supply Chain on product availability, forecasts, inventory, order fulfillment, and stock-out or overstock risks.
• Partner with Finance and Supply Chain teams to execute channel initiatives and achieve business goals.

About you

• Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field.
• 3–5 years of experience in E-commerce, Key Account Management, Digital Commerce, or Sales.
• FMCG experience is preferred.
• Strong commercial and analytical capabilities, with a record of driving sales growth, managing key e-commerce customers, and delivering profitable results.
• Promotional planning, revenue management, trade investment, and cross-functional collaboration experience is valued.
• Excellent communication, stakeholder management, and negotiation skills; able to work in a fast-paced environment.

About Ferrero

Application process

• The application process includes an online application with a CV and brief cover letter, followed by a possible phone or video interview and a subsequent interview.