E-Commerce Director | Retail | Saudi Arabia

Key Accountabilities

• Develop and implement the organization s e-commerce strategy, ensuring alignment with business objectives, growth targets, and digital priorities.
• Lead and optimize all online sales channels, including website, mobile app, marketplaces, and omnichannel commerce platforms.
• Drive revenue growth through performance marketing, merchandising, pricing strategy, and conversion optimization initiatives.
• Oversee website performance, user experience, customer journey, and digital trading activities to maximize sales and retention.
• Manage e-commerce operations including order fulfillment coordination, inventory availability, returns processes, and customer service alignment.
• Monitor and analyze commercial KPIs, including traffic, conversion, average order value, customer acquisition cost, and lifetime value, providing actionable recommendations.
• Lead marketplace strategy and relationships with external platforms, partners, and digital vendors.
• Collaborate with technology, supply chain, marketing, and commercial teams to enhance platform capabilities and support scalable growth.
• Establish policies, standards, and processes that ensure operational efficiency, compliance, and continuous improvement.
• Build and lead a high-performing e-commerce team, fostering collaboration, innovation, and talent development.