E-Commerce / Digital marketing

Overview

• Coordinate order processing, delivery and returns of customer orders.
• Coordinate with other teams on the execution of brand, marketing and e-commerce activities.
• Ensure the fulfilment of customers' orders via store pick of delivery service.
• Execute activities driven by data analytics.
• Identify strategic business partnerships.
• Implement new business collaboration plans.
• Implement preventive and corrective measures of disaster recovery plan.
• Implement the customer loyalty programmes.
• Implement the e-commerce activities.
• Maintain business partnerships.
• Manage a diverse service environment.
• Manage the operations for good service.
• Manage the service quality and customer satisfaction.
• Monitor and maintain proper functionality of the website.
• Observe the sales, promotions, marketing and social media activities over digital platforms.
• Operate and maintain existing IT networks based on the standard operation procedures.
• Prepare insights report on the data-mining outcome.
• Promote good service performance.
• Provide specialised knowledge and insights to the development of technology strategy.
• Track and report the business outcome of data-driven insights.

Job Type: Full-time