E-Commerce Customer Support
Skills
About This Role
Salary (AED)
up to 6,000 inclusive depending on experience and qualifications
Dubai, UAE
About the Client:
A Dubai-based enterprise, with a continuously growing portfolio of various industries including luxury fashion, couture accessories, and lifestyle brands.
Job Description
- Will manage all D2C customer service operations, websites, ensuring timely resolution of customer queries, efficient order management, and adherence to service-level agreements across last-mile delivery, cross-border shipments, and returns processes.
- Manage returns, exchanges, and refund requests for D2C orders
- Monitor customer reviews across website and marketplaces
- Support case management related to marketplace orders (Amazon, Noon, Namshi, etc.) Handle customer complaints, disputes, and claim investigations
Qualifications
- Must have atleast 2 years of experience in similar role within UAE
- Proven experience using customer support and ticketing platforms such as Freshdesk, Zendesk, Ziwo, or similar systems
- Familiarity with Shopify or Magento order management, marketplace case management, and D2C e-commerce operations.
- Experience supporting e-commerce customers, preferably within the GCC market.
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