E&C - GIS Technical Coordinator
Role Overview
Supports repairs, technical support, field service, and other service requests, as well as departmental planning and execution.
Works with autonomy within established policies and may modify procedures and practices while meeting quality, volume, and timeliness standards.
Key Skills for This Role
Full Job Posting
Role overview
Supports repairs, technical support, field service, and other service requests, as well as departmental planning and execution.
Works with autonomy within established policies and may modify procedures and practices while meeting quality, volume, and timeliness standards.
Technical coordination and delivery
- Organize, communicate, and document technical work.
- Draft and manage method statements, non-conformance reports, root cause analysis reports, project schedules, and resource plans.
- Use technical knowledge and critical thinking to propose solutions beyond standard procedures.
- Analyze internal and external data to make independent decisions.
- Lead small, low-risk projects and build consensus on technical topics.
Training and people coordination
- Develop the technical skills of more than 60 supervisors across MEA for maintenance and E&C projects.
- Mentor less experienced team members and provide technical guidance.
- Provide indirect people management, including staffing support and performance development.
- Set performance expectations and handle sensitive personnel issues as required.
Collaboration
- Coordinate with Field Service, Project, Tooling, and Planning managers to meet customer expectations.
- Apply best practices and support integration across functional areas.
Required qualifications
- Bachelor of Science in Engineering Technology, or a diploma with relevant work experience.
- At least six years of experience as a Technical Manager, in Field Service Engineering, and/or in Engineering on Gas Insulated Substations (GIS).
- Experience in customer relationship management, project implementation, and technical analysis.
- Proficiency in Microsoft Office Suite.
- Fluency in English.
Desired characteristics
- Arabic and French are advantageous.
- Strong oral and written communication, problem-solving, stakeholder management, interpersonal, and organizational skills.
- Established project management skills are desired.
Travel and location
- The role is based in Dubai, UAE.
- Requires approximately 10% travel across the MEA region.
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