Dynamics 365 CRM Lead

About the Role:

Responsibilities:

• Serve as the Solution Lead and technical SME for Microsoft Dynamics 365 CRM across North America
• Lead end-to-end CRM delivery work with internal IT teams and external implementation consultants, from discovery through go-live and stabilization
• Manage project delivery activities to keep implementation work on schedule, on budget, and aligned to scope
• Build and maintain strong relationships with business and IT stakeholders to align priorities and drive decisions
• Define and document business requirements, process flows, and future-state design for sales operations, planning, and customer engagement
• Apply functional and technical knowledge to guide solution architecture, including customization, data model decisions, and data migration strategies
• Support testing strategy and execution, including unit testing, integration testing, and UAT planning and coordination
• Develop core enablement artifacts such as training materials, process documentation, and user training support
• Drive strong governance practices to ensure solution quality, scalability, and alignment to business needs
• Provide ongoing operational support for Dynamics 365 CRM, including intake and prioritization of enhancements and issues
• Required Qualifications and Skills:
• Educational background in Information Technology, or a related discipline
• At least 5 years' of post-graduate experience configuring Microsoft Dynamics 365 CRM
• Experience on at least one Dynamics 365 CRM implementation in a leadership capacity (including project management responsibilities)
• At least 2 years' of experience building CRM reporting outputs that feed into Power BI or similar analytics tools
• Working knowledge of data migration concepts including ETL/ELT processes and transformation mapping
• Experience building integrations/interfaces with other systems using APIs
• Strong communication and stakeholder management skills (able to translate business needs into system configuration)
• Experience supporting CRM architecture, customization, data model decisions, and testing using agile methodologies
• e-STORAGE is Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status.
• e-STORAGE uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by humans.
• This is a current vacancy, and we are actively hiring for this position.
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