Dy. Manager -Customer Care
Full Job Posting
Responsibilities & Key Deliverables
Product Quality improvement.Warranty cost reduction.Effective Implementation of Service Support Tools.Technical Service Bulletin release.PRC Management - Process Improvement. Concern based field / Dealer visit for JI.Warranty failed parts analysis. Active participation in CFTs
Education Qualification
- Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile
- General Experience
- 5 - 10 year
- Critical Experience
- System Generated Core Skills
- Communication SkillsCustomer SupportProduct Knowledge & ApplicationRoot Cause AnalysisStatistical AnalysisTeamwork
- System Generated Secondary Skills
- Change ManagementProduct KnowledgeIncident ManagementBenchmarking
General Experience
5 - 10 year
System Generated Core Skills
Communication SkillsCustomer SupportProduct Knowledge & ApplicationRoot Cause AnalysisStatistical AnalysisTeamwork
System Generated Secondary Skills
Change ManagementProduct KnowledgeIncident ManagementBenchmarking
About Mahindra Group
Mahindra Group is an Indian multinational conglomerate operating across automotive, farm equipment, IT, financial services, real estate, and hospitality. Founded in 1945 and headquartered in Mumbai, it is one of India's largest business groups with operations in over 100 countries.
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