Duty Manager

As Duty Manager, you will help oversee the daily operation of the store, ensuring excellent standards across customer service, merchandising, compliance, health & safety and team performance.

You will lead colleagues on the shop floor, provide coaching and support, and ensure all operational procedures are delivered consistently and efficiently.

Deliver a friendly, helpful and efficient customer experience at all times

Lead by example in providing excellent customer service

Support effective queue management and customer flow during busy periods

Resolve customer queries and complaints professionally

Promote a positive and engaging in-store experience

Support, motivate and guide store colleagues

Assist with colleague training, induction and development

Provide coaching and performance feedback

Help maintain a positive, productive and collaborative working environment

Ensure company policies and standards are consistently followed

Ensure the store is clean, organised and ready for trade each day

Maintain high merchandising and presentation standards

Support promotional activity and stock availability

Monitor deliveries, stock movement and warehouse organisation

Assist with opening and closing procedures

Support store security procedures including cash and stock control

Ensure health & safety procedures are followed at all times

Assist with accident logs, safety records and risk assessments

Monitor EPOS and pricing compliance

Ensure operational procedures are delivered accurately and consistently

Previous retail supervisory, team leader or management experience

A passion for delivering outstanding customer service

Strong communication and interpersonal skills

Good organisational and problem-solving ability

The ability to motivate and support colleagues

A hands-on and flexible approach

Confidence working in a fast-paced retail environment

Strong leadership skills with the ability to lead by example

Excellent attention to detail and operational awareness

A positive, proactive and customer-first attitude

The ability to remain calm and organised under pressure

Working for The Range is no ordinary job. We are a Sunday Times Top Track 100 company and one of the UK’s fastest growing retailers.

Much of this success is thanks to our talented and passionate teams. From retail opportunities nationwide to innovative roles in our Head Office and fulfilment positions at our state of the art distribution centres, you’re sure to find the role to match your skills and your ambition.

People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary. Apply today for a challenging and rewarding position in a dynamic, fast paced environment and take the next step in your career.

Competitive Salary

28 Days of Annual Leave

25% In-Store Discount

High Street Discounts across hundreds of UK retailers

A Focus on Promoting Internally

Personal Development