Duty Manager
Role Overview
Rixos Al Mairid is seeking a proactive Duty Manager to oversee daily hotel operations, ensure guest satisfaction, and resolve issues promptly.
The role acts as the property representative in the absence of senior management..
Full Job Posting
Key Responsibilities
- Operational Oversight: Supervise hotel departments during assigned shifts.
- Guest Relations: Address and resolve guest concerns and service requests.
- Coordination: Liaise with department heads to ensure seamless service.
- Incident Management: Respond to emergencies and document incidents.
- Reporting: Compile shift reports and communicate key updates to management.
- Minimum 2–3 years of experience as a Duty Manager or in a similar Front Office supervisory role, preferably in a luxury hotel.
- Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field.
- Strong leadership, problem-solving, guest relations, and complaint-handling skills.
- Excellent communication and interpersonal skills, with proficiency in hotel property management systems (PMS).
- Ability to work flexible shifts, including weekends and public holidays.
Requirements
- Minimum 2–3 years of experience as a Duty Manager or in a similar Front Office supervisory role, preferably in a luxury hotel.
- Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field.
- Strong leadership, problem-solving, guest relations, and complaint-handling skills.
- Excellent communication and interpersonal skills, with proficiency in hotel property management systems (PMS).
- Ability to work flexible shifts, including weekends and public holidays.
About Accor
Global hospitality group managing a vast network of hotel brands.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Accor
Chef De Partie (Arabic Cuisine)
, UAE
Accor is seeking a Chef de Partie to prepare Arabic and Middle Eastern dishes and manage an assigned kitchen section. Candidates need 2–3 years of Chef de Partie experience, strong Arabic cuisine knowledge, and food-safe
Cluster Wedding Sales Manager – Arabic Speaker
, UAE
Accor is seeking a Cluster Wedding Sales Manager to grow wedding and social-event business across its hotels. The role develops client and partner relationships, converts leads, and delivers revenue targets. Candidates n
Waiter/ess (Sports Bar)
, UAE
The employer is seeking a Bar Waiter/ess to provide friendly, accurate food and beverage service in a hotel sports bar. The role includes taking orders, guest service, cashiering, outlet upkeep, and supporting live sport
People & Culture Coordinator
, UAE
Accor is seeking a People & Culture Coordinator to support hotel recruitment, onboarding, HR administration, employee engagement, and staff accommodation. The role also coordinates employee records, payroll and benefits
Graphic Designer
, QAT
Graphic Designer
, QAT
Cluster Groups & MICE Co-Ordinator
Dubai, UAE
Cluster Wedding Sales Manager – Arabic Speaker
Dubai, UAE
Chef De Partie (Arabic Cuisine)
, UAE
Cluster Wedding Sales Manager – Arabic Speaker
, UAE
Waiter/ess (Sports Bar)
, UAE
People & Culture Coordinator
, UAE