Duty Manager Luxury Hotel KAFD
Skills
About This Role
Job Scope
- Operations Management:
- Oversee the day-to-day operations of the hotel, including front desk, housekeeping, security, and other departments, to ensure efficient and seamless service delivery.
- Coordinate with department heads, assign tasks, and monitor performance to maintain high service standards and guest satisfaction.
- Guest Relations:
- Serve as the main point of contact for guest inquiries, requests, and issues during your shift, addressing concerns promptly and ensuring guest satisfaction.
- Handle guest complaints, resolve conflicts, and escalate issues as needed to provide effective solutions and maintain positive guest relations.
- Staff Supervision:
- Supervise staff members across various departments, providing guidance, training, and support to ensure smooth operations and adherence to service standards.
- Conduct shift briefings, delegate tasks, and monitor performance to promote teamwork, efficiency, and a positive work environment.
- Emergency Response:
- Act as the primary contact for emergency situations, such as fire alarms, medical emergencies, or security incidents, following established procedures to ensure guest and staff safety.
- Coordinate with relevant authorities, implement emergency protocols, and provide support to staff and guests during crisis situations.
- Administrative Tasks:
- Manage administrative duties, including shift reports, incident logs, room allocations, and other documentation, to maintain accurate records and ensure effective communication between shifts.
- Monitor inventory levels, equipment maintenance, and service supplies to support operational efficiency and timely guest service.
- Quality Assurance:
- Conduct regular inspections of guest rooms, public areas, and operational spaces to ensure cleanliness, maintenance standards, and compliance with brand guidelines.
- Address any quality issues, implement corrective actions, and follow up to ensure service improvements and guest satisfaction.
- Revenue and Cost Control:
- Monitor room occupancy, rates, and revenue performance during your shift, identifying opportunities to optimize revenue and control costs.
- Support revenue-generating initiatives, upselling strategies, and cost-saving measures to maximize profitability and operational efficiency.
- To ensure that the use new technology and equipment is explored and implemented wherever appropriate
- Implement and promote sustainable practices in daily tasks, focusing on reducing waste, saving energy, and using resources efficiently.
Education
- , Qualifications:
- Previous experience in hotel operations, guest services, or a related role within the hospitality industry.
- Strong leadership skills, with the ability to supervise staff, handle challenging situations, and make decisions under pressure.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.
- Problem-solving abilities, adaptability, and a customer-focused approach to resolving issues and ensuring guest satisfaction.
- Knowledge of hotel management systems, emergency procedures, and quality assurance standards.
- Ability to work flexible hours, including evenings, weekends, and holidays, to cover various shifts.
- Attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.
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