محلل رئيسي - فحص السائقين

Overview

Job Purpose

Strategy

• Provide input on standards and requirements for driver inspection and training vehicles to ensure alignment with approved security and safety principles.
• Study emerging transport safety trends to anticipate and prepare for future testing requirements.
• Monitor departmental key performance indicators (KPIs), ensure targets are met, and implement corrective actions as required.

Operations

• Contribute to activities related to managing and rotating examiners across driver inspection centers to support operational continuity.
• Provide technical advice on determining the number of applicants and issuing appointments for knowledge and practical examinations.
• Review knowledge and practical examinations of applicants and monthly examiner performance results to verify suitability with licensing objectives.
• Reviews suitability of inspection sites associated with works of a special nature for conducting examinations.
• Provide technical expertise in monitoring operations of the Remote Inspection Operations Center to ensure alignment with approved testing processes.
• Prepare periodic analytical summaries for management on examiner performance, high-risk categories, and applicant trends.
• Oversee the updating of departmental services across all service delivery channels and manage change requests in coordination with the Customer Happiness Management team.
• Monitor customer satisfaction surveys and develop corrective action plans based on feedback received.
• Track and ensure timely closure of suggestions within established deadlines.
• Follow up on the implementation of feasible suggestions within agreed timeframes.
• Conduct regular visits to driving institutes and service centres to verify service availability, collect customer feedback, and implement corrective measures as necessary.

Product / Process Improvement

• Assess operational practices and examiner performance insights to recommend improvements in driver testing effectiveness and compliance.
• Recommends updates to testing workflows, examiner scoring guidelines, or route assignments based on evidence from analytics.

Physical Working Conditions

• Predominantly office-based analysis-focused role.
• المؤهلات و المهارات

Job Qualifications & Requirements

• Diploma/Bachelor’s degree/Master’s degree in Engineering or Business Administration
• 3+ years in case of Master's degree (5+ years in case of Bachelor’s degree,11+ years in case of Diploma)
• Preferred: ISO Auditor (Quality), Lean Six Sigma Green Belt, Project Management Professional Certification
• **فئة الوظيفة****:** التراخيص
• **جهة العمل****:** هيئة الطرق والمواصلات**الإدارة****:** ترخيص السائقين**المستوى التعليمي****:** بكالوريوس**الجنسية المطلوبة****:** اماراتي**الراتب الشهري****:** غير محدد**طبيعة الدوام****:** دوام كامل**تاريخ الإعلان****:** 24-03-2026**تاريخ سحب الإعلان عن الوظيفة****:** 23-04-2026