ضابط - إصدار رخص وتصاريح القيادة

Overview

Job Purpose

Strategy

• Support Licensing departmental objectives by ensuring timely execution of administrative, operational, and reporting requirements in line with institutional standards.
• Assist in implementing approved organizational policies, procedures, and compliance requirements within the Licensing department, including those related to customer requests, complaints, and service standards.
• Maintain accurate and up-to-date documentation and records for Licensing activities (licenses, permits, approvals, contracts, and service-related correspondence) to support decision-making, audit readiness, and adherence to quality and information-security frameworks.
• Contribute to monitoring Licensing-related performance indicators by ensuring data accuracy and timely submission of reports that support planning, governance, and follow-up on directives and action plans.
• Coordinate with relevant units to help align departmental Licensing initiatives, service improvements, and customer-happiness actions with overall institutional priorities.

Operations

• Manage schedules for Licensing department heads or managers, coordinate appointments, and arrange meetings with internal units, licensees, customers, operators, and external stakeholders.
• Prepare, draft, and register correspondence, circulars, and official communications related to Licensing (such as license decisions, notifications, reminders, and responses to inquiries); ensure timely dispatch, acknowledgment, and follow-up of pending items.
• Maintain and update Licensing departmental files, records, and databases in both physical and electronic formats (e.g., applications, approvals, inspection reports, complaints, and appeals), ensuring confidentiality and compliance with document-control and informationsecurity procedures.
• Enter permissions, attendance, and leave data into approved systems, ensuring accuracy and timely reporting to support resource planning and HR processes.
• Support onboarding and transition of Licensing employees by coordinating setup requirements such as systems access, equipment, employee cards, and office resources.
• Manage inventory of office supplies, initiate procurement requests, and coordinate maintenance of office and IT equipment used by Licensing staff, ensuring availability for dayto-day operations.
• Participate in departmental meetings; prepare minutes, circulate summaries, and follow up on completion of assigned action items, particularly those related to Licensing contracts, programs, projects, and customer issues.
• Track, monitor, and close assigned tasks, suggestions, complaints, and service requests related to Licensing through institutional systems within approved service-level timelines.
• Provide clerical and documentation support, including scanning, archiving, and organizing Licensing records in line with information-security and retention protocols.
• Coordinate with HR and related units for Licensing employee matters including leaves, training, certificates, and separations, ensuring accurate documentation and timely processing.
• Support coordination of internal and external visits, inspections, and meetings related to Licensing activities (e.g., visits by committees, partners, or oversight bodies), ensuring readiness of materials, logistics, and follow-up documentation.

Process / Product Management

• Maintain systematic and secure filing systems for Licensing documentation, ensuring compliance with approved document-control and information-security standards and ease of retrieval for audits and reviews.
• Recommend enhancements to Licensing administrative workflows, reporting formats, and documentation procedures to improve accuracy, efficiency, and compliance with internal Service Level Agreements (SLA), quality standards, and service-development needs.
• Participate in training and awareness programs on new administrative systems, digital tools, and information-security practices relevant to Licensing (e.g., systems used for applications, contracts, complaints, and customer requests).
• Contribute to continuous improvement efforts by sharing insights and feedback from daily Licensing operations, including recurring issues in applications, complaints, or correspondence that may indicate process gaps.

Physical Working Conditions

• Office-based administrative role within the Licensing agency, requiring extensive use of computers, systems, and documentation.
• Occasional requirement to support internal or external visits, inspections, or events related to Licensing services.
• المؤهلات و المهارات

Job Qualifications & Requirements

• Diploma in Business Administration, Office Management, Human Resources
• 2+ Years of experience
• **فئة الوظيفة****:** التراخيص
• **جهة العمل****:** هيئة الطرق والمواصلات**الإدارة****:** ترخيص السائقين**المستوى التعليمي****:** ثانوية عامة**الجنسية المطلوبة****:** اماراتي**الراتب الشهري****:** غير محدد**طبيعة الدوام****:** دوام كامل**تاريخ الإعلان****:** 15-04-2026**تاريخ سحب الإعلان عن الوظيفة****:** 30-04-2026