DTS Support & Asset Officer

MinRes can offer you!

• Employee Wellbeing is central to your success – utilise our inhouse wellness centre, GP and mental health support.
• Onsite creche, daycare, café, restaurant and gym.
• A dynamic and global leader with cutting edge innovation.

About the Opportunity
We are seeking an organised IT Support and Asset Officer to join our dynamic team. In this role, you will work collaboratively to minimise organisational costs through product standardisation and asset tracking, various tasks within the IT Asset Lifecycle, and maintain records and databases for our hardware and software assets and providing technical support on IT Assets, communicating with various customers.

Key Responsibilities

• Deliver various tasks within an IT Asset Lifecycle including but not limited to procurement, build, deployment, tracing, maintenance, testing, dispatch, replacement, and retirement of all IT assets.
• Respond to technical queries and provide support for all IT assets across the organisation.
• Ensure all assets (including unassigned) are accurately recorded in the asset database. Facilitate stock-takes and forecasts of IT asset requirements.
• Coordinate connection and deactivation of voice, data, and satellite services.
• Facilitate warranty claims and ensure correct cost allocation for all asset requests.
• Assist with monitoring and reporting on mobile device compliance to company standards.
• Foster positive working relationships with both internal teams and external partners.
• Maintain and report on asset data, applications, and software licenses in the CMDB.
• Support the collection and management of devices from departing employees and redeployment of unused assets.

About you

• Individual contributor, responsible for your results and upholding company values.
• Proactive in identifying and addressing unacceptable behaviours at work.
• Excellent customer relationship and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

What you’ll bring

• Tertiary qualification in Engineering, IT, or relevant industry certification.
• ITIL Foundation certification (desirable).
• Background in asset management and desktop applications.
• Experience in procurement, building, and dispatch of IT assets (laptops, desktops, and mobile devices).
• Attention to detail and organisational skills.
• Knowledge of Windows, iOS, and Android operating environments.
• Familiarity with InTune, T-MDM, iTunes, Apple Business Manager, Knox, and Servicenow (preferred).
• Understanding of IT asset lifecycle.

Minimum Requirements for Internal Applicants

To be eligible to apply, internal employee applicants must meet the following minimum requirements:

• Have completed at least 12 months’ continuous service in your current role.
• Have a clear disciplinary and conduct record, with no current or recent safety incidents.
• Consistently demonstrate compliance with safety, operational procedures and Safe & Respectful behaviours.

If you do not meet the above requirements, please speak with your line leader or HR representative. If you are selected for an interview, you must advise your current manager before the interview is booked.