DRS Handler

Birkenhead, WRL, GB

HSB (UK and Ireland) is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services and engineering-based risk management activities in the UK and Ireland.

HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS) , which trades as Premier Guarantee or LABC Warranty.

Collectively, HSB is the UK and Ireland’s only group of companies solely focused on providing specialist engineering and technology insurance solutions, alongside risk-focused inspection services and assessments to its customers.

This opportunity sits within MD Insurance Services (MDIS) , supporting its Data & Analytics capability.

We don’t just insure—we enable confidence in construction. At MD Insurance Services (MDIS), you’ll be part of a specialist provider of structural warranty solutions, supporting developers, clients, and end users through high-quality risk assessment, inspection, and technical expertise.

As part of the wider HSB and Munich Re Group, MDIS combines deep industry knowledge with strong financial backing and a reputation for delivering trusted, customer-focused solutions. You’ll be part of a collaborative and forward-thinking environment where data and technology play an increasingly important role in how we improve decision-making, enhance services, and deliver better outcomes.

With a strong focus on professional development, modernisation, and continuous improvement, we support you to grow your skills while contributing to meaningful work.

To operate within the Dispute Resolution Service Team managing and handling new and existing disputes in relation to the Defects Insurance Period of the Warranty. Managing your caseload liaising with Policyholders, Developers, Builders, Technical Specialists and Insurers ensuring disputes are handled fairly, efficiently, using excellent communication skills and in accordance with regulatory compliances and company guidelines.

At HSB, Diversity, Equity and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional and complex, so we want to build a workforce that includes a wide range of racial, ethnic, sexual and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school and career experiences; and political, religious and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued and everyone has equal opportunity to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.