Driver Orientation Coordinator

Plan and coordinate the daily driver-orientation schedule, materials, rooms, equipment, testing, meals, transportation, and other logistical needs at the Laredo terminal.

Serve as the primary point of contact for drivers attending orientation and ensures clear communication before arrival, throughout orientation, and through completion of the hiring process.

Coordinate with Safety to confirm required safety instruction, Department of Transportation requirements, drug-testing status, qualification reviews, policy updates, and completion of safety-related records. When needed, serves as a trained and authorized backup for collecting drug-test specimens in accordance with Safety procedures, company policy, and applicable regulatory requirements.

Coordinate with Processing and Recruiting to review each driver's application status, identify pending items, collect and route required documents, and communicate issues requiring immediate attention.

Support the Processing department during orientation by helping identify and collect missing driver documents, including copies of the driver's CDL, Social Security card, and medical card, and by assisting with the transmission and routing of documentation needed to complete the driver's file.

Coordinate with Human Resources regarding employment documentation, onboarding requirements, policies, benefits information, employee questions, and escalated onboarding concerns.

Maintain an accurate daily roster and tracks attendance, testing, required documents, completion status, delays, exceptions, and final disposition for each driver.

Lead cross-department check-ins and promptly escalates missing documentation, qualification concerns, scheduling conflicts, conduct issues, job refusals, or other barriers to completion.

Ensure drivers receive consistent, timely, and professional service and understand the next step in the orientation and hiring process.

Review orientation results and driver feedback, identifies process gaps, and recommends improvements to reduce delays and improve the driver’s experience.

Maintain adequate supplies, current forms, training aids, system access, and contingency plans for orientation operations.

Provide regular status updates and performance metrics to management, including attendance, completion rates, pending cases, recurring issues, and corrective actions.

May supervise, schedule, coach, and provide day-to-day directions to orientation instructors, clerks, or other assigned support personnel.

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