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Driver Operations Associate
LaLaMove
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Driver operationsCall centre operationsFleet operationsDelivery platformsDriver acquisition and onboardingDriver training and retention
Role Overview
Support end-to-end Driver Operations in the UAE, combining global standards with adaptation to local market needs.
Help strengthen the driver network and grow the local supply market.
Key Skills for This Role
Driver operationsCall centre operationsFleet operationsDelivery platformsDriver acquisition and onboardingDriver training and retention
Full Job Posting
Role overview
Support end-to-end Driver Operations in the UAE, combining global standards with adaptation to local market needs.
Help strengthen the driver network and grow the local supply market.
Key responsibilities
- Facilitate communication between the local team, the UAE Driver Operations Manager, and other departments.
- Analyze UAE supply-market conditions, including local regulations, driver demographics, and regional challenges or opportunities.
- Adopt operational frameworks and best practices to resolve localized bottlenecks.
- Partner with the Driver Operations Manager to design, execute, and review data-informed initiatives.
- Document and share data-supported market learnings.
- Support driver acquisition, onboarding, training, community building, retention, and branded-vehicle growth.
- Deliver KPIs, execute initiatives, and provide accurate daily reporting.
- Conduct field engagements as needed.
What you’ll need
- 1–3 years of call centre operations experience; delivery-platform experience is preferred.
- Experience managing diverse 2W motorbike/3PL and 4W fleets, including cars, vans, SUVs, and 1T/3T fence trucks.
- Data-driven approach, exposure to analytics, and proficiency in Excel.
- Strong communication skills and English proficiency.
- Knowledge and understanding of mobile and web technologies.
- A valid UAE driving license is preferred.
Work arrangement
- Office-based role serving as a primary point of contact for Driver Partners.
- Field engagements may be conducted as needed.
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