Driver Coordinator

DELIVERY DRIVER Coordinator! Are you looking for a job with good work/life balance that also allows you to make a difference in people's lives? If so then we have an exciting opportunity to join our team of dedicated team members. In addition to being a great place to work we offer a starting wage of $18/hour. To start your career with us apply today!

We are Casleo LLC dba Global Meals, a well-established and growing company providing home delivered meals to the elderly in any community. As a Driver Coordinator your efforts will be vital in helping us achieve our mission of meeting the nutritional needs of older adults in the communities we serve by providing them with globally sourced healthy, delicious and nutritious meals.

Job Duties:

Report directly to the Operations Director

Communicate with Cleveland and Columbus drivers using computer-based messaging system, as well as, telephone.

Monitor the Verizon Fleetmatic website

Check for traffic violations, drivers’ time management, and unwanted driving behaviors - Report those issues to management.

Assist drivers with any issue while doing their routes. ? Address / Phone # issues

Missing customer information

Any other customer’s concern while the delivery is being done.

Any other question Route/Customer/ Delivery related

Assist resolving customers’ complaints in a professional manner.

Immediately, escalate to management if any accident or mechanical issues are reported.

Follow up with management about any driver repetitive mistake such as: ? Leaving meals with no authorization

Skipping customers or not calling ahead

Not following special notes

Administrative Responsibilities:

Work on completed routes (Cleveland and Columbus)

Holds

Calls to CM

Calls to Consumers

Specials and Driver Comments

Remove: New consumer and Special Instructions

Any other duties assigned by Global Meals

The above is not intended to be a comprehensive list of the duties and responsibilities of the position and that the duties and responsibilities may change without notice.

In addition to being passionate about what you do and dedicated to our mission and vision, applicants with the best chance of success will need:

High school graduate or equivalent

Team player, able to work in a dynamic environment

Prior experience in a customer service, call center or other phone environment

Comfortable in a results-driven workplace

Excellent communication, administrative and multitasking skills

Proficient in Microsoft Office