Dressing Senior Manager

Overview

Key Responsibilities

• Lead the end-to-end planning, design, and operational readiness of dressing rooms and team areas across all venues.
• Develop and implement standardized operating procedures for team facilities, ensuring consistency and compliance with governing body requirements.
• Coordinate with venue management, logistics, security, and cleaning teams to ensure timely setup, maintenance, and turnover of dressing rooms before, during, and after matches.
• Oversee the allocation of dressing rooms for teams, referees, and officials, ensuring privacy, security, and optimal functionality.
• Manage inventory and provisioning of all dressing room equipment and supplies, including lockers, seating, recovery equipment, hydration, and medical support items.
• Ensure adherence to health, safety, and hygiene standards, including emergency readiness and risk mitigation protocols.
• Act as the primary liaison for team operations staff regarding dressing room requirements and issue resolution.
• Supervise and train a team of coordinators, volunteers, and service staff to deliver high-quality, consistent service levels.
• Monitor and evaluate service delivery, implementing continuous improvement initiatives based on feedback and operational insights.
• Collaborate with broadcast, media, and competition departments to ensure alignment of access protocols and operational timelines.

Qualifications & Experience

• Bachelor’s degree in Sports Management, Event Management, Operations, or a related field.
• Minimum 8-10 years of experience in major sports events, stadium operations, or large-scale event management.
• Proven experience managing team services or athlete-focused environments in international competitions.
• Strong leadership and team management skills, with the ability to operate in high-pressure, fast-paced environments.
• Excellent organizational, communication, and stakeholder management abilities.
• Familiarity with international football tournament standards and requirements is highly desirable.

Key Competencies

• Operational excellence and attention to detail
• Stakeholder coordination and relationship management
• Crisis management and problem-solving
• Leadership and team development
• Planning and execution under tight timelines

Working Conditions

• Venue-based role requiring flexibility in working hours, including evenings, weekends, and match days.
• Frequent coordination across multiple venues and functional teams.

Success Indicators

• Seamless, on-time delivery of all dressing room operations
• High satisfaction levels from teams and officials
• Zero critical operational disruptions
• Compliance with all operational, safety, and quality standards