Drainage Support Officer

Join our team as a Drainage Support Officer , where you’ll play a vital role at the heart of a busy, multi-functional Drainage Area team of up to 80 colleagues. This team is responsible for delivering both reactive and planned work across the wastewater network, including powered and non-powered assets.

You’ll be the organisational backbone of the operation—ensuring everything runs smoothly, efficiently, and compliantly.

In this varied and fast-paced role, you’ll support the Integrated Drainage Area by processing, monitoring, and tracking outputs, ensuring everything stays on schedule and meets required standards. You’ll play a key part in managing communications and customer interactions, helping the team deliver a high-quality service.

Your responsibilities will include:

Coordinating internal and external communications, including written complaints and information requests, and assigning them to the appropriate team members

Monitoring and tracking complaints and enquiries to ensure Service Level Agreements (SLAs) are met

Supporting SIM/CMEX teams by allocating customer contacts and identifying unresolved cases or potentially dissatisfied customers

Providing administrative support at meetings, including note-taking and distributing minutes

Tracking action logs, monitoring progress, and escalating where necessary

Managing vehicle, tools, and equipment inventories

Overseeing stock control and procurement of goods and services such as PPE, tools, uniforms, and stationery

Creating and maintaining shift and standby rotas

Booking training courses and coordinating with scheduling teams to ensure availability is accurately recorded

Recording and collating regulatory and performance data to support compliance and audit requirements

Logging asset surveys (e.g. CCTV inspections) on relevant tracking systems

Collecting daily vehicle check sheets, defect reports, and fuel card transactions

This is a role where attention to detail, organisation, and proactive communication will set you apart.

We’re looking for someone who thrives in a dynamic environment and enjoys supporting a team to succeed. You’ll bring:

Strong time management skills, with the ability to meet deadlines and achieve objectives

A collaborative mindset and the ability to work effectively as part of a team

Excellent communication skills, with confidence liaising with both internal and external stakeholders

Flexibility and a willingness to support colleagues where needed

Strong IT skills, particularly in Microsoft Office programmes such as Excel, Word, Access, and PowerPoint

Experience using systems such as GIS/mapping tools (e.g. OneMap) and SAP (desirable)

A full driving licence and access to a suitable vehicle for travel to off-site meetings

A minimum Level 2 education (GCSE or equivalent), including Maths and English (A–C), along with excellent organisational skills

Please note: this role may not be eligible for visa sponsorship.