DP Engineer

Job Objective

Roles & Responsibilities

• Provide first- and second-level support for servers, network devices, workstations, printers, and production systems.
• Install, configure, and maintain servers (Windows/Linux), virtualization platforms, storage, and backup systems.
• Manage network infrastructure (switches, firewalls, VLANs), maintaining segmentation between the card production network and the corporate network.
• Apply security patches and updates within the defined SLAs and maintain system hardening standards.
• Run vulnerability scans, review findings, and follow up on mitigation according to the remediation SLA.
• Manage user accounts and access rights (Active Directory).
• Monitor systems, logs, and alerts, and escalate and document security incidents immediately.
• Maintain backups and test restore procedures regularly.
• Maintain asset inventory, network diagrams, and configuration documentation.
• Support data center operations: environmental monitoring, cabling, and access logs.
• Coordinate with vendors and suppliers for hardware, warranty, and support.
• Support internal and external audits (PCI, Payment Schemes, ISO) by providing evidence and closing findings.

Work Experience Requirements

• 3-5 years of experience in IT infrastructure support.
• Experience in a PCI, banking, or secure manufacturing environment is a strong plus.
• Hands-on experience with Windows Server, Active Directory, Linux, networking (TCP/IP, VLAN, routing), and firewalls.

Qualification, Certification & Educational Requirements

• Bachelor's degree in IT, Computer Science, Networking, or equivalent.
• Certifications preferred: CCNA, MCSA/MCSE, CompTIA Security+.

Preferred Skills

• Knowledge of PCI CP or ISO 27001 requirements.
• Familiarity with virtualization (VMware/Hyper-V), backup solutions, and monitoring tools.
• Vulnerability management and patching experience.
• Strong troubleshooting, documentation, and attention to detail.
• Good English and Arabic communication skills.
• Integrity, security awareness, and teamwork.

About Thales