Dot Net Developer with Application support Lead

Key Responsibilities

• Support the operational team in the timely resolution of application issues in coordination with application vendors and internal teams.
• Ensure smooth functioning, availability, and performance of business applications.
• Review and understand Business Requirement Documents (BRDs) and support application enhancements and change requests.
• Coordinate and support User Acceptance Testing (UAT), production deployments, and post-deployment validation activities.
• Monitor application health and ensure minimal downtime through proactive support and issue management.
• Assist in extracting and delivering data reports to meet business and regulatory requirements within defined timelines.
• Identify opportunities to automate data extraction and reporting processes to improve efficiency and accuracy.
• Analyze application-related incidents, perform root cause analysis, and drive corrective actions.
• Maintain application support documentation, SOPs, and knowledge repositories.
• Collaborate with business users, vendors, and technical teams to ensure service-level objectives are met.