Donor Services Coordinator

About the position

Primary Responsibilities

• Respond to donor inquiries via phone and email, providing timely and professional customer service; record donor interactions in Raiser’s Edge NXT (RENXT).
• Accurately process donations from multiple sources (online, checks, etc.) into RENXT.
• Collaborate with finance and fundraising teams to ensure proper gift attribution.
• Produce and coordinate donor stewardship mailings, including acknowledgements, welcome packages, and other donor correspondence.
• Maintain and update constituent information, including address changes and donor contact records.
• Support monthly donation processing and payment reconciliation activities.
• Conduct data quality audits and maintain the accuracy and integrity of donor database records.
• Identify opportunities to improve gift processing, donor communications, and related workflows; recommend and implement enhancements.
• Provide front desk and volunteer program support during periods of high volume and assist with other donor services activities as needed.
• Maintain working knowledge of RENXT and MFB gift processing procedures.

Basic Qualifications

• Two (2) years of experience in customer service, data entry, or a related administrative role.
• Experience using a CRM or database system for data entry and record management.
• Proficiency in Microsoft Word (including mail merges) and Excel.
• Critical thinking skills, ability to troubleshoot and understand scope of processes.
• Strong written and verbal communication skills.
• Excellent attention to detail.
• Ability to manage multiple priorities, work independently, and collaborate effectively within a team.
• Preferred Qualifications:
• Experience in a development, fundraising, or nonprofit environment.
• Experience using the Blackbaud Raiser's Edge NXT.
• Experience with donor services, gift processing, stewardship, or development operations.
• Supervisory Responsibility:
• This position has no direct supervisory responsibility.
• Work Environment:
• This is a hybrid role, requiring on-site presence at least three (3) days per week.
• Flexible schedules, including occasional evenings, weekends, and travel to events and other MFB locations.
• This position operates primarily in an office environment with occasional movement around the warehouse.

Pay Range

• $24.00 - $26.50 / per hour
• Nothing matters more to the Maryland Food Bank than our strong ethical and safety commitments. As such, all positions require a background check and drug screen .
• To learn more about the Maryland Food Bank, visit www.mdfoodbank.org .