Donor Relations & Database Coordinator

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This position is classified as full-time exempt status in accordance with the Fair Labor

Standards Act (FLSA) guidelines.

The Donor Relations & Database Coordinator supports Ronald McDonald House's

fundraising goals by managing individual donor programs, including donor cultivation,

stewardship, recognition, annual giving, direct mail, and other fundraising initiatives. This

role also serves as the primary staff liaison for the Red Shoe Society, the organization's

young professionals’ group. Working as part of a collaborative Development Team, the

coordinator is responsible for maintaining accurate donor records and ensuring effective

database management. The ideal candidate is compassionate, highly organized, detail-

oriented, and passionate about the Ronald McDonald House mission, with strong

relationship-building and data management skills.

Key Responsibilities include, but are not limited to:

Donor Relations & Stewardship

• Build and maintain positive relationships with donors, volunteers, families, and

staff while reflecting the mission and values of Ronald McDonald House.

• Manage the cultivation, stewardship, recognition, and engagement of individual

donors contributing up to $4,999 annually.

• Develop personalized donor communications and meaningful engagement

opportunities to strengthen donor retention and support.

• Coordinate stewardship initiatives, including thank-you communications, welcome

series, donor recognition materials, and donor appreciation content.

• Oversee recognition programs for financial and in-kind donors, including Vehicle

Donation, Workplace Giving, and Pop Tab programs.

• Serve as the primary staff liaison for the Red Shoe Society, supporting member

engagement, event logistics, and program coordination.

• Manage donor recognition displays, including donor walls and plaques across RMH

locations and programs.

• Create monthly e-newsletters for donors, following branding guidelines

• Collaborate with the Development Team to ensure alignment of fundraising,

stewardship, and donor engagement activities.

Database & CRM Management

• Maintain accurate and timely entry of donations, pledges, donor information, and

event-related data within the CRM system.

• Coordinate donation processing and donor acknowledgment letters in accordance

with organizational and branding standards.

• Import and manage data from external programs and events.

• Ensure database integrity through regular audits, reconciliations, data cleanup, and

adherence to privacy and data management policies.

• Generate donor reports, mailing lists, and analytics to support fundraising

campaigns, major gifts, annual giving, planned giving, and special events.

• Document and maintain database procedures and best practices to support

operational consistency and efficiency.

▪ Regularly required to stand; walk; sit; climb or balance and stoop, kneel, crouch, or

crawl for up to 8 hours with breaks in accordance with the law

▪ Ability to lift and move 25 pounds

▪ Ability to push and/or pull up to 25 pounds

▪ Hand and wrist dexterity for repetitive motion for typing and use of computer mouse

▪ Regularly required to talk, hear, taste, or smell

▪ Frequently required to use hands to finger, handle, or feel and reach with hands and

arms

▪ Must have close vision, distance vision, color vision, peripheral vision, depth

perception and ability to adjust focus

▪ Regular attendance during regularly scheduled business hours, occasional nights

and weekends

▪ The noise level in the work environment is usually moderate in office noise, but may

vary

▪ May be requested to work overtime and weekends for special programs and events

▪ Work environment may be indoors or outdoors