Donor Database & Development Coordinator

The Donor Database & Development Coordinator supports the fundraising and communications efforts of NeighborHealth Center, and is responsible for operating, maintaining, and enhancing the uses of NHC’s donor data, including gift entry and acknowledgement, queries and reporting, donor communication, and records management and review. The role also supports events, mailings and other important efforts to serve and engage NHC stakeholders which include: donors, patients, grantors, businesses, sponsors, Board, and staff. The person in this role will assist with fundraising activities and administrative functions of the department. This role identifies, researches, cultivates, solicits, and participates in stewardship of donors and prospects. The position also provides oversight to timely management of grant applications and reporting on grant awards, working collaboratively with the Director of Development. The role collaborates with team members on events and other fundraising activities and provides day-to-day support on the Development database – working cooperatively with the Finance Department – and administrative duties for the Development Team.

Personal attributes that are fundamental to the role include: high integrity, positive attitude, strong moral and ethical standards, effective listening and communication skills, desire to work collaboratively within a team environment, and a warm collegial style. The person in this position is responsible for operating with poise, confidence, and a positive outlook with a dedicated commitment to progressing the purpose and vision of NeighborHealth Center. The ideal candidate will believe in and be dedicated to the NeighborHealth Center mission and thrive as part of an energetic and collaborative team.

Manage the donor database, including creation of new constituent records and coordination of other database entries as needed; review and update records regularly for database integrity

Create complex queries, exports, mail merges and reports on an ongoing and as needed basis

Create and manage event records and registrations, appropriate and seasonal online contribution forms, and assist with associated collateral materials

Conduct research to identify prospects (individuals and organizations) and document strategies to match prospects' interests to the priorities of NeighborHealth Center

Establish best practices and develop and maintain database operating procedures

Participate in the identification, cultivation, solicitation, and stewardship of donors and prospects including individuals, corporations, and/or foundations, working collaboratively with Development staff

Provide project management and creative communications for donor touchpoints, emails, print pieces, and visits in collaboration with Development staff and CEO

Support donor engagement goals, objectives, and initiatives

Provide support for NHC events

Manage and facilitate special projects

Process all donations and create/coordinate gift acknowledgments

Coordinate gift batch reconciliation process with Finance Department

Create and manage pledges and pledge reminders

Provide regular gift reporting and analysis to staff

Manage the grants submission and reporting calendar, tracking grant submissions and awards within the donor database

Collect and maintain filing system of grant supporting documentation

Assist with short- and long-range development planning activities to create and implement fund-raising goals and objectives

Support events designed to increase the visibility of NeighborHealth Center to external constituencies

Perform supportive administrative functions of the development team

This description covers the primary responsibilities of the role, but it isn't meant to capture everything. Duties may change over time to meet the needs of the team and the patients we serve.

An undergraduate degree and three years of experience in database management preferred; non-profit experience is highly preferred

Experience in customer service, office work, or clinical setting

Proficiency with Raisers Edge, comparable donor database systems or other customer relationships management platforms

Ability to work onsite/hybrid Mondays through Fridays during the hours of 8am and 5pm, with occasional hours outside this timeframe

Ability to work remotely via a home office set up with access to secure Internet connection

Ability to read, write, speak, and comprehend English fluently as needed to perform essential job functions, including patient communication, documentation, and safety-related instructions.