DODO Manager

The DODO Fuel Retail Manager is responsible for monitoring and guiding the operational performance of dealer-operated fuel stations to ensure compliance with company standards,service expectations, safety requirements, and brand reputation guidelines.

While operational control remains fully with the Dealer, the DODO Manager plays a

supervisory and advisory role to ensure that daily station activities align with company SOPs, HSEQ rules, customer service standards, and fuel supply chain requirements.

The role provides professional guidance to the Dealer and station team on day-to-day operations, safety practices, housekeeping, customer service, branding, wet stock control, and business profitability improvements.

The DODO Manager highlights any deviations from company policy, identifies operational risks, and escalates serious concerns to management when needed.

Additionally, the role coordinates with the Finance Department to track payment mechanisms, reconcile dealer accounts, and ensure smooth financial transactions between the dealer and the company.

The DODO Manager does not take responsibility for operational tasks directly controlled by the Dealer but ensures that company interests, brand image, and service quality are protected through continuous monitoring, reporting, and operational guidance.

The DODO Manager is responsible for meeting all assigned KPIs in line with

company performance standards.

Monitor daily station activities to ensure service delivery meets company standards

and policies.

Observe forecourt operations, staff behavior, housekeeping, and overall station

readiness.

Identify operational gaps and advise the Dealer on areas requiring improvement.

Ensure that the Dealer and staff follow all safety rules, HSEQ standards, and

emergency procedures.

Highlight hazardous conditions, unsafe practices, or regulatory non-compliance.

Provide guidance on safe fuel handling, unloading procedures, and emergency

readiness.

Advise the Dealer on SOPs, operational workflows, customer service standards, and

quality compliance.

Support the implementation of company procedures without taking over dealer

.

Monitor brand image, signage, lighting, uniforms, and service quality.

Review wet stock records, reconciliation practices, and stock variance trends.

Provide guidance on acceptable tolerance levels, daily dipping, and delivery checks.

Highlight abnormal gains/losses and escalate serious discrepancies to the company.

Coordinate with the supply chain team to ensure the Dealer receives timely fuel

deliveries.

Advise the Dealer on delivery procedures, documentation, and safe unloading.

Report supply issues, delays, or product quality concerns to the company.

Ensure the Dealer adheres to company policies, contractual obligations, and

operational standards.

Identify and report any violations affecting brand reputation, customer experience, or

compliance.

Protect the company’s brand image through continuous supervision and reporting.

Liaise with the Finance Department to track payment mechanisms between the Dealer

and the company.

Follow up on outstanding payments, account reconciliation, and credit status.

Communicate financial discrepancies or collection issues to the respectiv departments.

Prepare regular station audit reports, operational assessments, and compliance

checklists.

Highlight issues that fall outside company policy or operational standards.

Escalate repeated non-compliance or serious risks to senior management.

Build professional, supportive relationships with the Dealer and station staff.

Act as the primary company representative for operational guidance and issue

resolution.

Ensure communication between the station and the company flows smoothly.

Avoid interference in tasks fully controlled by the Dealer (staff management, cash

handling, hiring, etc.).

Maintain advisory and monitoring role only, respecting Dealer’s operational

independence.

Ensure all recommendations support compliance,customer service, and brand standards.

Bachelor’s degree in business administration, Management, Marketing, Engineering, or a related field.

Additional training in HSEQ, Retail Operations, or Customer Service is an advantage.

5-8 years of experience in fuel retail operations, site supervision, sales, or customer service.

in dealer-operated station environments is preferred.

Practical understanding of operational SOPs, forecourt activities, and customer handling.

Previous involvement in safety practices, wet stock monitoring, or station audits is an advantage.

Must be willing to visit stations regularly (field-based role).

Valid driving license (mandatory).

Willing to work flexible hours based on operational needs.

Basic proficiency in MS Office (Excel, Word, PowerPoint).

Ability to learn company systems (ATG reports, POS readings, internal portals).