Document Management & QA Support Coordinator
Role Overview
Reports to the Director of Quality and works within the Quality function alongside Engineering.
Supports engineering drawing releases, engineering changes, configuration management, document control, and broader QMS activities.
Maintains controlled documents in MasterControl.
Key Skills for This Role
Full Job Posting
Role overview
Reports to the Director of Quality and works within the Quality function alongside Engineering.
Supports engineering drawing releases, engineering changes, configuration management, document control, and broader QMS activities.
Maintains controlled documents in MasterControl.
Key responsibilities
- Verify engineering documents, drawings, product structures, and related records meet quality and configuration requirements before release.
- Use PDM systems to review drawings, bills of material, and configuration information.
- Support engineering changes, new product introductions, and product updates through document and configuration control.
- Manage controlled-document creation, revision, approval, and distribution in electronic systems.
- Troubleshoot document and configuration issues and support users with workflows.
- Maintain quality and regulatory records; support document reviews, internal and supplier audits, quality databases, and reporting.
- Trend quality data and prepare routine reports and metrics.
Qualifications and experience
- Post-secondary education in Engineering Technology, Records and Information Management, Quality, Business Administration, or a related discipline.
- 3–5 years supporting configuration management, drawing control, engineering change management, and PDM in manufacturing or engineering.
- Experience with electronic document management systems and engineering documents, controlled drawings, bills of material, and engineering changes.
- Experience in a manufacturing, technical, or regulated environment.
- Advanced Microsoft Word proficiency, including complex document formatting and maintenance.
- MasterControl, Autodesk Vault, or similar document/PDM experience is essential.
- Familiarity with ISO 9001, ISO 13485, ISO/IEC 17025, or CSA N299 is an asset; audit and QMS metrics experience is a strong asset.
Skills and competencies
- Strong attention to detail and commitment to accurate, complete drawing and configuration information.
- Ability to work independently, manage competing priorities, and make sound decisions.
- Able to identify inconsistencies, ask questions, and escalate unclear information or requirements.
- Strong analytical, problem-solving, organizational, and communication skills; able to collaborate with stakeholders.
About the company
Sotera Health provides sterilization, laboratory testing, and advisory services for the healthcare industry through Sterigenics, Nordion, and Nelson Labs.
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