Document Controller

Date Posted:

2026-11-12

Country:

United Arab Emirates

Location:

Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates

Role Overview:

As a Document Controller, you will support project delivery through the preparation, submission, tracking and maintenance of project documents. Your responsibilities will cover engineering submissions, handover documentation, contractual correspondence, operation and maintenance manuals, and administrative reporting. You will coordinate with project teams, Accounts and service teams to keep documents and trackers complete, current and accessible.

On a typical day you will:

• Prepare and compile project handover documents, coordinating with the project team to check completeness and readiness for submission.
• Hand over the required documentation to Accounts and update the handover tracker with submission status and outstanding actions.
• Upload handover documents in ME Tools to support service handover to SMS, checking that the required documents are included.
• Update the daily KPI information in Power BI using inputs from the relevant teams and follow up on missing or inconsistent data.
• Carry out service tool configuration in coordination with the service team and maintain the relevant configuration records.
• Coordinate timesheet collection and review, resolve missing information with the relevant teams, and finalize timesheets for the applicable reporting period.
• Prepare and maintain trackers for Survey app updates, consolidating inputs and following up on outstanding entries.
• Prepare and print site sticker labels using the required project and equipment information, and coordinate their issue to the site team.
• Prepare, compile and submit engineering documents to projects, including drawings, material submissions, RFIs, method statements and WIRs, in coordination with the responsible technical teams.
• Prepare and update engineering document registers to record document references, revisions, submission dates, review status and outstanding actions.
• Prepare and issue contractual letters in coordination with the authorized project team, retaining approved correspondence and tracking responses. Technical and contractual approval remains with the authorized reviewers.
• Prepare and issue Ex-Works letters in coordination with the relevant teams, and maintain records of the letters and associated correspondence.
• Compile, coordinate and submit standard projects Operation and Maintenance (O&M) manuals using inputs from the relevant teams, maintaining revision and submission records.

What You Will Need to be Successful:

• 3-5 years of Experience supporting project document control, engineering submissions, handover documentation and document registers.
• Ability to maintain accurate document references, revision records, submission status and correspondence logs.
• Proficiency in Microsoft Office, particularly Excel, and the ability to work with Power BI updates.
• Clear written and verbal communication skills, with the ability to coordinate across project, engineering, Accounts and service teams.
• Strong attention to detail, organization, confidentiality and the ability to manage multiple document deadlines.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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