Doctor Coordinator

Job Overview

Duties

• Serve as the primary liaison between doctors, therapists, patients, and branch operations.
• Address patient inquiries, concerns, and feedback professionally and escalate when necessary.
• Coordinate with front desk staff to optimize doctor schedules and reduce patient waiting times.
• Track doctor availability, patient load, and operational efficiency metrics.
• Support clinic initiatives, promotions, and cross-department collaboration to enhance patient experience.
• Take patient feedback, track satisfaction, and encourage Google reviews.
• Ensure smooth internal communication regarding patient care, doctor schedules, and clinic updates.

Functional & Communication Responsibilities

• Serve as the primary liaison between doctors, therapists, patients, and branch operations.
• Address patient inquiries, concerns, and feedback professionally and escalate when necessary.
• Coordinate with front desk staff to optimize doctor schedules and reduce patient waiting times.
• Track doctor availability, patient load, and operational efficiency metrics.
• Support clinic initiatives, promotions, and cross-department collaboration to enhance patient experience.
• Take patient feedback, track satisfaction, and encourage Google reviews.
• Ensure smooth internal communication regarding patient care, doctor schedules, and clinic updates.

Administrative Responsibilities

• Maintain and update patient records in clinic management software.
• Prepare daily and weekly reports on doctor appointments, patient flow, and operational performance.
• Assist in onboarding or training new clinical staff regarding scheduling and coordination procedures.
• Ensure compliance with clinic policies, safety guidelines, and operational procedures.
• Welcome and greet patients professionally and guide them through the clinic journey.
• Ensure accurate patient registration, documentation, and consent forms are completed prior to doctor consultations.
• Monitor patient flow, waiting times, and priority cases, and inform doctors or clinical staff as needed.
• Support doctors during patient consultations, including coordinating equipment, reports, or patient records.
• Maintain accurate patient charts and clinical documentation, ensuring compliance with privacy and data protection standards.
• Report operational issues, scheduling conflicts, or patient concerns promptly to the Branch Manager.
• Ensure treatment rooms and consultation areas are ready for use, clean, and well-equipped.