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paradox

DME Manager

OrthoArizona
Phoenix, USA
Full-time
Senior Level
Onsite
Discovered 1 months ago

Full Job Posting

  • Serve as the primary relationship owner and escalation point for the external full-service DME vendor across all lines of service (ordering, inventory, dispensing, billing, and collections).
  • Manage the vendor contract and statement of work: track deliverables, service-level agreements (SLAs), pricing, and renewal timelines, and coordinate with legal, procurement, and finance on amendments.
  • Establish and run a recurring governance cadence (weekly operational check-ins, monthly business reviews, quarterly strategic reviews) with clear agendas, action items, and accountability.
  • Define, monitor, and enforce vendor KPIs and SLAs, including fulfillment turnaround, dispensing accuracy, claim submission timeliness, denial rates, collection rates, and patient responsiveness.
  • Reconcile vendor invoices, fees, and revenue-share or management arrangements against actual performance and contractual terms.
  • Ensure the DME program complies with Medicare/Medicaid, commercial payer, and accreditation requirements, including documentation, Advance Beneficiary Notices (ABNs), and supplier standards.
  • Drive adoption of new tools and processes through training, documentation, and ongoing support, measuring uptake and addressing resistance.
  • Coordinate cross-functional projects among clinical staff, operations, IT, compliance, and the vendor, keeping scope, timeline, and risks on track.
  • Responsible for DME inventory control and dispensing.
  • Responsible for maintaining supply and stock of casting and splinting material.
  • Oversee maintenance upkeep of equipment (Cast saw, ultrasound machine etc.).
  • Ensure proper documentation at time of dispensing DME including but not limited to; ABN forms and proof of delivery.
  • Remain current and up to date on all aspects of DME inventory management.
  • Educate and train appropriate staff with DME dispensing procedures.
  • Properly track and route all orders.
  • Ensure prior authorization is obtained for DME items.
  • All other duties assigned.
  • Bachelor's degree in healthcare administration, business, finance, or a related field — or equivalent combination of education and experience.
  • 5+ years of experience in healthcare operations, revenue cycle, or program/project management, including direct experience managing external vendors or third-party service providers.
  • Working knowledge of DME operations, medical billing, coding, and payer reimbursement (Medicare, Medicaid, and commercial).
  • Demonstrated success leading cross-functional projects and change initiatives in a healthcare setting.
  • Strong analytical skills with the ability to build and interpret operational and financial reporting (advanced Excel; comfort with dashboards/BI tools).
  • High School Diploma or GED.
  • Excellent communication, negotiation, and relationship-management skills across clinical and administrative audiences.
  • Experience in an orthopedic, multi-specialty, or ambulatory group practice environment.
  • Direct experience with DME bracing, orthotics, and supplier accreditation standards.
  • Familiarity with EHR/practice-management systems and revenue cycle platforms.
  • Project management or process-improvement certification (PMP, Lean, Six Sigma) or change-management credential (e.g., Prosci).
  • Robust paid time off package including, sick time, holidays, & paid time off!
  • Medical - including a plan with 100% employer coverage- a $585 monthly value.
  • Health Savings account + company contributions.
  • Dental & Vision insurance.
  • Company paid life insurance policy + the option to purchase additional benefits to protect you from what life throws at you.
  • 401(k) with a company contribution + profit sharing!
  • Pet insurance.
  • ID Theft protection & Legal assistance.

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