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District Manager, OnStar & Loyalty - Syracuse, NY
General Motors
Remote, USA
Full-time
Manager
Remote
Discovered 5 days ago
Full Job Posting
What You’ll Do
- Dealer Advocacy & Relationship Management
- Serve as the primary advocate and trusted advisor for OnStar, GM’s software and subscription services, My GM Rewards, and GM Rewards Credit Cards within your assigned dealerships.
- Build strong, trust‐based relationships with dealer principals, general managers, sales leaders, and service leaders by deeply understanding their needs and consistently delivering value and follow‐through.
- Act as the primary liaison between OnStar, GM vehicle brands, and your assigned dealerships, ensuring alignment on priorities, messaging, and expectations.
- Growth, Loyalty & Performance Coaching
- Inspire belief in OnStar and GM’s connected ecosystem – clearly communicate how our products and services elevate customer experience, deepen brand loyalty, and drive dealership profitability.
- Be the subject matter expert for My GM Rewards and GM Rewards Credit Cards, helping dealerships use loyalty as a powerful tool to retain and delight customers across sales, service, and ownership.
- Harness data and analytics to drive performance – conduct regular performance reviews (monthly and quarterly), identify opportunities, and co‐create dealer action plans that deliver continuous improvement and sustainable growth.
- Monitor performance at the Dealer, District, Zone, and Region levels and influence results that meet or exceed aggressive monthly, quarterly, and annual goals through coaching, training, and action planning.
- Training, Enablement & Customer Experience
- Design and deliver impactful training – lead live, in‐dealership and virtual sessions with dealer leadership and front‐line teams, covering:
- OnStar services and benefits
- My GM Rewards and GM Rewards Credit Card
- Connected vehicle technologies (e.g., mobile app, Google Built‐In, over‐the‐air updates, and eligible features like Super Cruise)
- Best‐in‐class customer onboarding and delivery experiences
- Confidently troubleshoot issues related to OnStar, the GM mobile app, and internal platforms, ensuring teams can support customers end‐to‐end.
- Ensure every customer experiences the technology they’ve purchased – from setup and enrollment through ongoing engagement – so the connected experience becomes a natural part of ownership.
- Cross‐Functional Collaboration
- Build strong internal partnerships across GM’s field ecosystem, including Vehicle Sales, Service & Marketing, Fleet and Commercial Sales, OnStar Digital Services, and Loyalty teams, working together as one team to serve dealers and customers.
- Support product and feature launches to ensure aligned marketing and messaging between GM and your dealers, creating a seamless, compelling story for customers in your district.
- Resolve dealer and customer satisfaction issues through appropriate channels, always protecting trust in the GM and OnStar brands.
- Continuous Improvement & Learning
- Bring a “Better Never Stops” mindset to everything you do – continuously learning, adapting, and sharing best practices as our products, services, and customer expectations evolve.
- Use insights from the field to provide feedback on programs, tools, and processes, helping improve the way GM and OnStar support dealers and customers.
- Your Skills & Abilities (Required Qualifications)
- 2+ years of sales, customer service, or related experience.
- Bachelor's degree or equivalent experience.
- Strong communication and presentation skills, with the ability to tailor messaging to diverse audiences.
- Ability to support business needs across assigned time zones, including occasional weekends and holidays.
- Proficiency with Google Workspace and/or Microsoft Office applications.
- Comfortable utilizing and troubleshooting technology platforms, mobile applications, and subscription-based services.
- Excellent written and verbal communication skills with strong attention to detail.
- Ability to travel up to 90% within the assigned territory.
- Valid driver's license and ability to legally operate a motor vehicle.
- What Can Give You a Competitive Advantage (Preferred Qualifications):
- Experience supporting automotive dealerships, OEMs, or related retail operations.
- Strong prioritization, time management, and organizational skills.
- Demonstrated learning agility and continuous improvement mindset.
- Self-motivated with a proven track record of delivering results.
- Ability to thrive in a fast-paced, evolving environment.
- Adaptable, innovative, and comfortable leading through change.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
Qualifications
- Bachelor's degree or equivalent experience.
About General Motors
Automotive10,001+Founded 1908
General Motors is a U.S. automotive company that designs, manufactures, and sells vehicles under brands including Chevrolet, Buick, GMC, and Cadillac. The company operates globally across vehicle engineering, manufacturing, sales, and mobility services.
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