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District Manager III

Hobart Service
Ladson, USA
Full-time
Senior · 6+ years experience
Onsite
Discovered 1 months ago

Full Job Posting

  • Developing, maintaining, and managing a highly technical field service team.
  • Oversight of installations, preventative maintenance, equipment upgrades, and updates, sales support for new systems.
  • Establishing and growing customer relationships.
  • Strategy focused on meeting or exceeding financial metrics.
  • Meeting or exceeding customer satisfaction results.
  • Talent development.
  • Increasing employee retention and engagement levels.
  • ACTION ORIENTED: Identify and seize new opportunities through strategic initiatives. Analyze performance data to recommend productivity, profitability, and customer satisfaction improvements.
  • CUSTOMER FOCUS: Cultivate external relationships with clients and vendors, manage peer and territory-level customer relationships strategically, build solid connections, and ensure the delivery of customer-centric solutions aligned with strategic goals to reduce conflict and grow the business.
  • BUILD NETWORKS: Recommends and makes data-driven strategic trade-off decisions within the territory. Maintains awareness of market dynamics impacting the districts.
  • DEVELOP TALENT: Attract and select diverse and high-caliber leadership talent. Prioritize the development of others through coaching, feedback, exposure, and strategic career moves.
  • FINANCIAL ACUMEN: Manage the P&L of the business strategically. Use financial analysis to generate, evaluate, and act on strategic options and opportunities.
  • STRATEGIC MINDSET: Demonstrate ability to analyze data and apply to organizational strategies, drive simplification to all levels of the organization, be the point of contact for escalation concerns within the territory and be able to resolve complex issues strategically that impact current and future business needs.
  • ORGANIZATIONAL KNOWLEDGE: Leads in keeping with ITW values and develops and maintains a working knowledge and use of the ITW toolbox.
  • LEADERSHIP: Demonstrates strong strategic leadership skills across a team of varied skill sets and exempt/non-exempt status (e.g. coaching, talent development, performance management, discipline, etc.)
  • FINANCE & ACCOUNTING – Intermediate knowledge of financial drivers of a business (e.g. analysis of financial statements, setting and administering a budget, expense control, pay practices and laws, etc.)
  • CUSTOMER SERVICE – Highly professional demeanor with excellent written and verbal communication skills to positively assist and influence customers.
  • Sales Strategy and Customer Development.
  • Knowledge of an Annual Operating Plan/Long Range Plan.
  • Experience managing a Profit & Loss statement, cost control, inventory management, customer-facing metric management (KPI, etc.).
  • Service/product knowledge for commercial food equipment.
  • Mechanical aptitude.
  • Lift up to 50 lbs. with or without assistance.
  • Climb up to 10 ft with an A-frame ladder.
  • Extensive walking 3-5 miles/day.
  • Extensive driving 5-6 hours/day.
  • Kneel, squat, bend, push/pull.
  • Move in different positions to accomplish tasks in various .environments including tight and confined spaces.
  • Operate motor vehicles or heavy equipment.
  • Operate machinery and/or power tools.
  • Office facility and customer facilities (including commercial kitchens of various types of businesses).
  • Exposure to noise, heat, cold, slippery, wet dirty conditions may occur.
  • Travel requirement up to 50% of time.
  • Normal business hours with occasional/frequent/extended hours as needed.
  • Flexibility with schedule to meet critical deadlines.
  • Extended hours may include nights and/or weekends.
  • Normal scheduled hours cover early mornings, evenings and/or weekends.
  • Must be willing to relocate.

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