Distribution Coordinator

ABOUT THE ROLE

RESPONSIBILITIES

• Accurately process incoming orders from stores, customers, sales teams, and internal departments, ensuring all information is complete and correct.
• Manage weekly ordering books, including distributing, collating, and processing submissions.
• Arrange internal stock movements, collections, and transport, ensuring smooth coordination across sites.
• Organise incoming and outgoing shipments, selecting carriers, scheduling collections, and preparing all required shipping documentation.
• Track shipments in transit, provide timely updates to stores and internal teams, and resolve any delivery delays or issues.
• Maintain accurate and compliant shipping records, including packing lists, bills of lading, and labels.
• Support stores and customers with order status, transport queries, and product information, resolving issues promptly.
• Communicate shortages, delays, or order discrepancies to relevant parties.
• Assist the warehouse with dispatch paperwork and processing when required.
• Deliver a high level of customer service, responding to enquiries quickly and professionally.
• Carry out any additional reasonable tasks requested by management.
• SKILLS YOU WILL BRING
• Able to communicate clearly and professionally with colleagues, customers, transport partners, and suppliers. Confident in relaying information, resolving queries, and maintaining strong working relationships across the business.
• Demonstrated ability to meet performance targets, work to agreed service levels, and proactively manage priorities to support operational efficiency and customer satisfaction.
• Comfortable using spreadsheets for data entry, reporting, analysis, and tracking. Familiar with formulas, formatting, and general data accuracy requirements essential to supply chain and distribution workflows.
• Able to manage multiple tasks simultaneously, coordinate schedules, and maintain structured processes to ensure orders, shipments, and documentation run smoothly and on time.
• Collaborative mindset with the ability to work effectively alongside warehouse teams, transport providers, supply chain colleagues, and customer‐facing departments.
• Meticulous approach to order accuracy, documentation, data integrity, and communication. Ensures errors are minimised and standards consistently met.
• Able to identify issues quickly, investigate root causes, and implement practical solutions to maintain smooth operations and prevent recurring challenges.
• Confident in providing support to stores, customers, and internal stakeholders. Ensures queries are handled promptly, professionally, and with a focus on service excellence.
• Able to work efficiently under pressure, prioritise tasks, and adapt to changing demands while maintaining consistent accuracy and performance.
• PERKS AND BENEFITS
• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
• Local gym discounts
• Padel Discount
• Electric Car Scheme (subject to criteria)
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.